Supervisor, Project Coordinators

TriMark•Lewisville, TX

5d•Hybrid

About The Position

The Supervisor, Project Coordinators reports to the Director-Project Coordination Located in Lewisville TX Full-Time- Hybrid The Supervisor, Project Coordinators oversees the Project Coordinator team and collaborates with other departments to ensure seamless execution of awarded projects. This role is responsible for managing staffing levels, providing training and support, and maintaining the highest level of customer support throughout the project lifecycle.

Requirements

Excellent verbal and written communication skills.
Superior customer service attitude with a commitment to excellence.
Strong interpersonal, problem-solving, and organizational skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong analytical skills and attention to detail.
Proficiency in MS Office, JDE, and AutoQuotes.
Basic understanding of IT infrastructure and construction practices.
Motivated, self-directed, and with a strong work ethic.
Associate’s degree, or equivalent military or practical experience.
5+ years of experience in customer service and project coordination roles.
1 – 3 years of experience with Windows Server environments.
3+ years of experience developing and leading training initiatives in a sales/service environment.
Team management and leadership experience.
Ability to successfully pass a background check post offer acceptance.

Nice To Haves

Previous experience in the foodservice industry preferred.
CFSP Certification preferred.

Responsibilities

Team Management: Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
Evaluate staffing levels and make recommendations for resource allocation as needed.
Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.
Collaboration and Strategy: Work with other managers to strategize on best practices for project execution and customer support.
Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.
Project Coordination: Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
Provide weekly communication on project installation dates and ensure accurate backlog reporting.
Oversee timely project billings and closeout processes.
Customer Support: Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.
Leadership and Culture: Cultivate a culture of superior customer service through leadership and example.
Take initiative to drive problem resolution and communicate effectively to create awareness.