Supervisor, Project Coordinators

TriMark•Lewisville, TX

1d•Hybrid

About The Position

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + CFSP Prep Certification Program POSITION SUMMARY: The Supervisor, Project Coordinators reports to the Director-Project Coordination Located in Lewisville TX Full-Time- Hybrid The Supervisor, Project Coordinators oversees the Project Coordinator team and collaborates with other departments to ensure seamless execution of awarded projects. This role is responsible for managing staffing levels, providing training and support, and maintaining the highest level of customer support throughout the project lifecycle.

Requirements

Excellent verbal and written communication skills.
Superior customer service attitude with a commitment to excellence.
Strong interpersonal, problem-solving, and organizational skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong analytical skills and attention to detail.
Proficiency in MS Office, JDE, and AutoQuotes.
Basic understanding of IT infrastructure and construction practices.
Motivated, self-directed, and with a strong work ethic.
Associate’s degree, or equivalent military or practical experience.
5+ years of experience in customer service and project coordination roles.
1 – 3 years of experience with Windows Server environments.
3+ years of experience developing and leading training initiatives in a sales/service environment.
Team management and leadership experience.
Ability to successfully pass a background check post offer acceptance.

Nice To Haves

Previous experience in the foodservice industry preferred.
CFSP Certification preferred.

Responsibilities

Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
Evaluate staffing levels and make recommendations for resource allocation as needed.
Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.
Work with other managers to strategize on best practices for project execution and customer support.
Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.
Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
Provide weekly communication on project installation dates and ensure accurate backlog reporting.
Oversee timely project billings and closeout processes.
Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.
Cultivate a culture of superior customer service through leadership and example.
Take initiative to drive problem resolution and communicate effectively to create awareness.