Supervisor, Production - 3rd Shift

Doxim•Suwanee, GA

18h•Onsite

About The Position

The Supervisor, Production oversees the day-to-day operations of Doxim's print and mail production environment, ensuring work is completed safely, accurately, and on schedule. This role leads production team members, monitors workflow and quality standards, addresses operational issues, and supports continuous improvement initiatives. The Supervisor, Production collaborates with cross-functional teams to meet client commitments, maintain regulatory compliance, and drive operational efficiency.

Requirements

Analytical and critical thinking
Written and oral English communication
Time management including work planning, prioritization, and organization
Ability to handle multiple priorities or tasks
Self‑starter and quick learner
Detail‑oriented
Active listener
Ability to collaborate and work autonomously
Flexible and adaptable
Ability to recognize, motivate, and coach team members
Foundational understanding of print production workflows, customer communications, and related quality control processes
Ability to act in a confidential manner
Readiness to accept challenging assignments
Basic conflict resolution
Understanding of interconnected upstream and downstream production processes
Relationship building and influencing skills
Ability to direct day‑to‑day tasks and enforce standard procedures
Hands‑on leadership with willingness to perform work alongside team
Ability to break down operational issues and communicate next steps clearly
High school diploma required
2–3 years in print production, mail operations, customer communications, or related domain
Prior informal leadership, shift lead, or team lead experience strongly preferred.

Nice To Haves

Post-secondary education (certificate or diploma in print technology, operations, or related field)
General knowledge of HR practices and labor law requirements
Print industry certifications (e.g., G7, Lean fundamentals, safety training)
MS Office
Production systems and workflow tools used in print and/or customer communications environments
Basic HRIS functions (time entry, scheduling)

Responsibilities

Oversee day‑to‑day operations within a production area or shift, ensuring quality, accuracy, and on‑time completion of output
Assign work, schedule resources, and monitor workflow to meet production commitments and service‑level agreements
Provide hands‑on support to team members, stepping in to resolve issues related to equipment, processes, and job prioritization
Coach and guide production staff, supporting skill development and reinforcing safe work practices
Interview and provide input into hiring decisions; participate in onboarding and training of new team members
Provide performance feedback and input into the company’s performance management process
Monitor adherence to standard operating procedures (SOPs), company policies, and work instructions
Communicate operational updates, schedule changes, and priorities to the team clearly and consistently
Partner with the Manager to identify process improvements, reduce waste, and optimize throughput
Assist in maintaining inventory of supplies and materials critical to print production and delivery
Ensure equipment is used properly, report issues promptly, and coordinate with maintenance teams as needed
Support customer communications objectives by ensuring accuracy and consistency of output (print, mail, digital communications, data-driven statements, etc.)
Track basic KPIs (e.g., productivity, quality, error rates, rework) and escalate concerns to Manager promptly