Supervisor, Procurement Operations North America
About The Position
The Supervisor, Procurement Operations North America leads the Price Management, Invoice Management, and Coupa/Ariba Helpdesk capabilities. The role is accountable for reliable day-to-day execution, performance governance, people leadership, operational controls, stakeholder service, and continuous improvement. The supervisor coaches capability leads and analysts, manages escalations and cross-functional dependencies, and translates Procurement Operations priorities into measurable operating plans. The role advances standard work, reporting, automation, and root-cause prevention to improve accuracy, cycle time, compliance, and stakeholder experience. The supervisor leads operational service delivery; develops capability leads, analysts, and contractors; defines and maintains KPIs and scorecards; drives process simplification, standardization, reporting improvements, and automation; and maintains governance and audit-ready evidence for operational decisions, approvals, and controls. The role partners with internal functions and external service providers to resolve dependencies, improve end-to-end outcomes, and communicate performance, risks, decisions, and recovery plans to Procurement Operations leadership. The position supports a sustainable operating model by distributing day-to-day leadership closer to the work, enabling faster issue resolution, better workload prioritization, more timely coaching, stronger onboarding, increased leadership bench strength, and improved operational resiliency. The role is hybrid, with three days per week in the office and two days per week working from home.
Requirements
- At least 5 years of experience in procurement, procure-to-pay operations, purchasing, pricing, invoice management, procurement systems support, master data, shared services, or related supply chain operations.
- Demonstrated experience coordinating operational work, managing escalations, using metrics to drive action, and partnering across functions.
- Strong understanding of procurement operations and end-to-end procure-to-pay processes, including purchasing data, pricing, purchase orders, invoice discrepancies, and supplier support.
- Ability to lead teams, set priorities, coach performance, manage competing demands, and maintain service stability under pressure.
- Strong analytical, root-cause, problem-solving, planning, and decision-making skills, with a high level of attention to accuracy and controls.
- Ability to define KPIs, interpret operational trends, communicate risks, and drive corrective actions to closure.
- Clear written and verbal communication, stakeholder management, and influencing skills across functions and organizational levels.
- Working proficiency with SAP S/4HANA, Ariba, Coupa, ticketing/workflow tools, Excel, and reporting or dashboard tools.
- Experience with process mapping, Lean or continuous improvement methods, automation, Power BI, Power Automate, or Copilot-enabled workflows.
- Experience leading internal employees and external service providers across locations and time zones.
- Knowledge of procurement controls, audit requirements, master-data governance, and change management.
- Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.
Nice To Haves
- Prior people leadership, team lead, supervisor, or workstream leadership experience in an internal, shared service, or hybrid contractor environment.
Responsibilities
- Lead Price Management, Invoice Management, and Coupa/Ariba Helpdesk operations.
- Establish operating rhythms for intake, prioritization, workload, backlog, aging, risk, and escalation.
- Ensure service commitments, process accuracy, control requirements, and stakeholder expectations are consistently managed.
- Serve as the escalation point for complex or cross-capability issues.
- Lead, coach, and develop capability leads, analysts, and contractors; set priorities and performance expectations; and conduct one-on-ones, development planning, and performance discussions.
- Build documented standard work, cross-training, and validated primary and backup coverage for critical processes.
- Define and maintain operational KPIs and scorecards for service, quality, backlog, cycle time, root cause, adoption, and manual effort.
- Lead process simplification, standardization, reporting improvements, and automation opportunities.
- Turn recurring tickets, pricing defects, and invoice issues into preventive process, data, training, or system improvements, with assigned owners and benefit tracking.
- Maintain governance and audit-ready evidence for operational decisions, approvals, and process controls.
- Partner with Category Management, Procurement Business Operations, Accounts Payable, Finance, Manufacturing, suppliers, Master Data, Digital/IT, and external service partners to resolve dependencies and improve end-to-end outcomes.
- Communicate performance, risks, decisions, and recovery plans to Procurement Operations leadership.
Benefits
- Comprehensive, competitive benefits that prioritize wellbeing and flexibility.
- Robust health plans.
- Market-leading 401(k) program with a company match.
- Flexible time off benefits, including half-day summer Fridays depending on location.
- Inclusive fertility and adoption benefits.
- Eligibility to participate in Clorox incentive plans, subject to applicable plan documents and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
