Supervisor, Procurement Operations North America
About The Position
The Supervisor, Procurement Operations NA leads the North America Price Management, Invoice Management, and Coupa/Ariba Helpdesk capabilities. The role is accountable for reliable day-to-day execution, performance governance, people leadership, operational controls, stakeholder service, and continuous improvement across these capabilities. The Supervisor coaches capability leads and analysts, manages escalations and cross-functional dependencies, and translates Procurement Operations priorities into measurable operating plans. The role also advances standard work, reporting, automation, and root-cause prevention to improve accuracy, cycle time, compliance, and the stakeholder experience. Today, the manager responsible for the workload management, coaching, performance support, issue resolution, escalations, prioritization, change management, and career development activities for approximately 14 team members across multiple processes, regions, and time zones. As the organization has expanded in scope and complexity, this has become increasingly difficult for a single manager to effectively absorb while still providing the level of support, coaching, and strategic leadership the team requires. The proposed supervisor role would distribute day-to-day leadership responsibilities closer to the work, creating smaller, more manageable teams and enabling: Faster resolution of operational issues and escalations Improved workload balancing and prioritization More timely coaching and employee development Better onboarding and support for new team members and contractors Increased leadership bench strength and succession planning Greater operational resiliency through clear points of accountability This proposal is about creating a sustainable operating model. The supervisory structure allows leadership responsibilities that currently reside with a single manager to be distributed appropriately, enabling better support for employees, better management of contractor resources, and more effective handling of the growing volume of operational escalations and business demands.
Requirements
- Minimum: 5 plus years of experience in procurement, procure-to-pay operations, purchasing, pricing, invoice management, procurement systems support, master data, shared services, or related supply chain operations.
- Minimum: Demonstrated experience coordinating operational work, managing escalations, using metrics to drive action, and partnering across functions.
- Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.
Nice To Haves
- Desirable: Prior people leadership, team lead, supervisor, or workstream leadership experience in an internal, shared service, or hybrid contractor environment.
- Strong understanding of procurement operations and end-to-end procure-to-pay processes, including purchasing data, pricing, purchase orders, invoice discrepancies, and supplier support.
- Ability to lead teams, set priorities, coach performance, manage competing demands, and maintain service stability under pressure.
- Strong analytical, root-cause, problem-solving, planning, and decision-making skills, with a high level of attention to accuracy and controls.
- Ability to define KPIs, interpret operational trends, communicate risks, and drive corrective actions to closure.
- Clear written and verbal communication, stakeholder management, and influencing skills across functions and organizational levels.
- Working proficiency with SAP S/4HANA, Ariba, Coupa, ticketing/workflow tools, Excel, and reporting or dashboard tools.
- Experience with process mapping, Lean or continuous improvement methods, automation, Power BI, Power Automate, or Copilot-enabled workflows.
- Experience leading internal employees and external service providers across locations and time zones.
- Knowledge of procurement controls, audit requirements, master-data governance, and change management.
Responsibilities
- Lead Price Management, Invoice Management, and Coupa/Ariba Helpdesk operations.
- Establish operating rhythms for intake, prioritization, workload, backlog, aging, risk, and escalation.
- Ensure service commitments, process accuracy, control requirements, and stakeholder expectations are consistently managed.
- Serve as the escalation point for complex or cross-capability issues.
- Lead, coach, and develop capability leads, analysts, and contractors.
- Set clear priorities and performance expectations; conduct regular one-on-ones, development planning, and performance discussions.
- Build documented standard work, cross-training, and validated primary and backup coverage for critical processes.
- Promote accountability, collaboration, problem solving, and continuous learning.
- Define and maintain operational KPIs and scorecards for service, quality, backlog, cycle time, root cause, adoption, and manual effort.
- Lead process simplification, standardization, reporting improvements, and automation opportunities.
- Convert recurring tickets, pricing defects, and invoice issues into preventive process, data, training, or system improvements, with owners and benefit tracking.
- Maintain governance and audit-ready evidence for operational decisions, approvals, and process controls.
- Partner with Category Management, Procurement Business Operations, Accounts Payable, Finance, Manufacturing, suppliers, Master Data, Digital/IT, and external service partners to resolve dependencies and improve end-to-end outcomes.
- Communicate performance, risks, decisions, and recovery plans to Procurement Operations leadership.
Benefits
- Comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
- Robust health plans
- Market-leading 401(k) program with a company match
- Flexible time off benefits (including half-day summer Fridays depending on location)
- Inclusive fertility/adoption benefits
- Eligible for participation in Clorox’s incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
