Supervisor - Procure to Pay

natgridProd • City of Syracuse, NY

1d • Hybrid

About The Position

National Grid is hiring a Supervisor – Procure to Pay in Upstate NY. This is a Hybrid role that sits in our Syracuse NY Office. As a Supervisor - Procure to Pay, you will provide front-line leadership for operations and will have an array of responsibilities that include driving performance, coaching, mentoring, training, and overall development of the team. Candidates must be focused on results with an idea for developing clear and specific goals. Candidates must exhibit interpersonal skills consisting of excellent communications in active listening and clear and precise presentations. Management skills encouraging group participation and diversity of thought, planning, scheduling, and coordinating workflows within budget. A team player building group spirit, while exhibiting a professional work ethic and leadership skills that inspire others to the need for specific changes in the way work is accomplished. Quality, timeliness, supplier/customer/employee satisfaction while providing a cost-effective and reliable service are key goals.

Requirements

• Bachelor’s degree or equivalent experience, with typically 5+ years in a related role.
• Experience working in a unionised environment and applying negotiated agreements a plus; labour relations knowledge desirable
• Proven ability to manage conflict, assess complex employee situations, and achieve fair, balanced outcomes.
• Strong communication, interpersonal and influencing skills, with the ability to tailor messages to different audiences.
• Well developed analytical, problem solving and decision making capabilities, with a drive for results and continuous improvement.
• Ability to design and implement business processes and strategies with minimal direction.
• Strong organisational, planning and prioritisation skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with SAP and Procure to Pay processes preferred.
• Organisational savvy, with the ability to build networks, engage stakeholders and navigate informal structures to get things done.

Responsibilities

• Ensure all work is completed in line with company policies, standards, regulatory and health & safety requirements.
• Lead, coach and develop employees through training, job rotation and cross skilling.
• Manage performance by setting clear expectations, observing work practices and providing regular feedback.
• Develop effective schedules and assignments to maximise productivity and service delivery.
• Monitor Service Level targets and KPIs, clearly communicating goals and performance metrics to the team.
• Identify and drive continuous improvement opportunities across processes and shared services.
• Promote engagement, teamwork and participation in decision making, removing obstacles through collaboration.
• Enforce collective bargaining agreements and support fair, consistent people management.
• Take ownership of performance, quality issues, customer concerns and emergency situations, escalating where required.
• Foster an inclusive, respectful and values led culture, demonstrating integrity, openness and “one team” behaviours.

Benefits

• National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
• Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
• National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
• Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level