Supervisor, Preventive Maintenance Logistics

ZOLL Medical•Chelmsford, MA

11d•Hybrid

About The Position

The Supervisor, Preventive Maintenance Logistics manages the daily operations of Depot PM and Field PM Coordinator functions. The role ensures effective workload execution, process optimization, and automation initiatives that support operational excellence and a strong customer experience. The position works with domestic Service departments and supports customers, Field Technicians, and CQA Global Managers. It also oversees personnel development and accurate, compliant training records.

Requirements

Two years of college or equivalent experience in a lead role.
Experience in a logistics area.
Previous customer interface skills.
Attention to detail.
Ability to multitask.
Strong time-management and organizational skills.
Ability to meet deadlines.

Nice To Haves

Knowledge of Oracle Cloud.
Knowledge of Salesforce.
Knowledge of the Microsoft Office Suite.

Responsibilities

Manage and prioritize daily schedules and workload distribution for new and renewal PM contracts, ensuring timely execution and adherence to service commitments.
Oversee the Service PM queue, monitoring workflow, resource allocation, and performance metrics to support efficient processing and customer satisfaction.
Run daily forecasting and work-order programs to drive service request creation.
Interact with domestic ZOLL Service departments.
Maintain Install Base data integrity and ensure device history records are accurate and updated.
Investigate and resolve service requests that fail to generate through automated programs.
Support customers and Field Technicians by resolving operational and process-related issues.
Address credit and rebill issues as needed.
Monitor, analyze, and report backlog trends to support timely resolution and operational performance goals.
Coordinate data collection and develop monthly reports for departmental objectives and leadership review.
Validate recognition of PM recognized revenue.
Assist CQA Global Managers with logistics and monthly scheduling.
Ensure customer requirements are met in a timely manner while maintaining service quality and customer satisfaction.
Develop and maintain relationships with key customer accounts through exceptional service and proactive communication.
Maintain accurate and complete personnel and training records in compliance with organizational requirements.
Conduct regular performance reviews for direct reports and provide feedback, coaching, and development support.