Supervisor, Premium Restaurants (Hot Stove, ScotiaClub)

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

5d•Onsite

About The Position

As a valuable member of the Restaurant Team, you will be responsible for delivering elevated food & beverage service and exceptional hospitality to our guests & fans at all times by living our Visions and Values. Your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

Requirements

Must be available to work evenings, weekends, and holidays as required.
Solid understanding and practical knowledge of restaurant business principles and service etiquette.
Effective team management experience.
A proactive approach toward day-to-day activities and shifting demands.
Comprehensive knowledge of food and wine.
Competent with POS (Point of Sales).
An aptitude for identifying and assessing details.
Exceptional interpersonal and communication skills.
Proven to perform well under pressure; manage multiple priorities simultaneously.
Work in compliance with the provisions of the Occupational Health & Safety Act.
An ongoing awareness and responsiveness to client satisfaction.
Strong organizational skills.

Nice To Haves

Supervisory or management experience in a high-volume restaurant is an asset.

Responsibilities

Lead by example and provide ongoing coaching, training, and motivation to the restaurant team.
Work with the Club manager to prepare and organize seating plans.
Ensure pre-opening duties are completed and staff are assigned sections.
Verify the accuracy of incoming deliveries; ensure they are properly secured.
Assist in expediting food orders to all sections of the restaurant.
Ensure order discrepancies are quickly resolved.
Supervise the floor during service; respond to guest concerns.
Ensure closing duties are completed in an accurate manner.
Document service issues and resolutions.
Assist with other administrative functions, including employee performance reviews.
Accurately and efficiently administer scheduling and attendance records.
Adhere to MLSE service standards and policies.
Follow all MLSE Health & Safety policies and procedures.
Work in compliance with the provisions of the Occupational Health & Safety Act.
Perform other duties as required.