Supervisor, Pre-Arrival Services

Skills For Change Metro•Toronto, ON

7d•Onsite

About The Position

The Supervisor, Pre-Arrival Services will be responsible for the delivery of pre-arrival programs within a larger portfolio of newcomer services ensuring objectives, targets and outcomes of pre-arrival programs are met. Reporting directly to the Senior Manager, Newcomer Services, the Supervisor manages frontline staff and has primary responsibility for the current program management and assists in new program development. The Supervisor is also responsible for outreach and networking with a variety of stakeholders to enhance SfC’s competitive position.

Requirements

Team leadership and supervisory skills
Knowledge of pre-arrival programs and labour market trends and opportunities for newcomers in various sectors
Sensitivity to, and understanding of, issues and barriers to employment faced by pre-arrival clients
Demonstrated commitment to high standards of culturally sensitive service delivery within an anti-racist and anti-oppressive framework.
Good organizational skills and ability to multitask in a quick paced work environment while maintaining a high level of accuracy.
Demonstrated a high degree of initiative, risk management, time management and problem-solving ability.
Master level skills in Microsoft 365 (Word, Excel, and PowerPoint).
Experience in data collection and analysis of pre-arrival trends and challenges
Ability to write detailed monthly, and quarterly reports to senior management reflecting pre-arrival trends
Public Speaking and presentation skills, to present program updates in meetings and conferences
A diploma or an undergraduate degree in community development, social work, or other demonstrated experience as it relates to the role
Minimum 3 years’ experience in pre-arrival programs within the settlement sector, or related program experience, including report preparation, budget monitoring and management.
Minimum of 3 years' experience in a supervisory role in a similar capacity within a non-profit, philanthropy or public-sector environment
Experience working cooperatively with various government and community agencies providing training and employment services.
Demonstrated excellence in time management, organization, planning and research skills.
Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
Strong leadership and teambuilding skills.
Strong analytical and problem-solving skills.
Ability to work at irregular hours, or as per the program requires.
Positive and flexible attitude towards change and willingness to contribute to organizational goals.
A clear, mandatory vulnerable sector check

Nice To Haves

We encourage applications from candidates with lived experience similar to the clients we serve
Experience managing funder relationships, ensuring compliance with guidelines is an asset.
Digital skills and proficiency in online engagement and data systems is preferred.
Excellent presentation and facilitation skills.
Knowledge of French, Spanish or a second language is an asset.

Responsibilities

Supervise part-time and/or full-time frontline workers, including goal setting, performance management, professional development opportunities. Ensure that staff remains motivated and engaged in ongoing learning and skills enhancement to better serve the needs of clients.
Manage the day-to-day activities of the program delivery and team, ensuring compliance with policies, procedures and regulations.
Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis. In consultation with the Senior Manager, Newcomer Services, take timely and corrective action when necessary if program targets are falling behind.
Support data collection and prepare Initial reports, Interim reports, annual reports, and other reports as required by the funder.
Monitor the data entry, data quality and integrity in the system by the staff
Manage budget lines and authorised expenditure within delegated limits and SfC’s financial policies and procedures.
Produce oral and written reports on engagement level, activity delivery and the development of new programmes / projects. Actively participate in, and contribute to, relevant sub-groups of the Skills for Change.
Facilitate team decision-making and delegate action items as necessary.
Work collaboratively with staff and other management team members to create appropriate processes to ensure coordinated, integrated and efficient service delivery to clients across all the agency's programs and services, particularly across locations. Promote and support consistency in service delivery and sharing of resources across sites resulting in smooth program delivery
Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.
Maintain a positive professional relationship and communication links with public and relevant stakeholders.
In collaboration with Senior Manager, Newcomer Services, develop partnerships that will enhance the services offered to clients.
Identify and develop new services and resources based on client needs and work at continually enhancing service delivery and increasing business intelligence.
Handle additional tasks as required by the Senior Manager, Newcomer Services.