Supervisor, Pre-Analytical Laboratory

Abbott • Phoenix, AZ

1d • $78,000 - $156,000 • Onsite

About The Position

The Supervisor, Pre-Analytical Laboratory oversees team members and the daily operations of the Pre-Analytical (Accessioning) department at Abbott’s Cancer Diagnostics division in Phoenix, Arizona. The department’s work includes specimen box receipt, test order processing, sample processing, material returns, and management of associated documents and records. The supervisor performs bench work 20–30% of the time, as needed, and coordinates laboratory workflow, scheduling, staff productivity, and training.

The position serves as a liaison between Accessioning and other functions, including Histology, Customer Service, the Analytical Laboratory, Process and Service Engineering, Information Technology, Human Resources, Quality, Supply Chain Management, and Workplace Services. It handles high-complexity technical and non-technical troubleshooting, supports projects and process improvements, and helps build an effective team.

The supervisor contributes to the development and administration of policies and procedures, process improvement, and quality-management activities. The role also supports internal and external audits and inspections and helps ensure compliance with quality standards and regulatory requirements, including applicable CLIA, NY-CLIA, CAP, and ISO standards. The position requires work in a high-pressure, data-driven, highly regulated laboratory environment and may involve exposure to hazardous materials and human tissue, blood, or other body-fluid samples.

Requirements

• High school diploma or GED plus 4 years of experience in a laboratory or similar environment; or an associate degree in science, health science, or a related field plus 3 years of such experience; or a bachelor’s degree in science, health science, or a related field plus 2 years of such experience.
• Previous supervisory experience or experience leading people or projects.
• Experience leading projects and/or project teams.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Authorization to work in the United States without sponsorship.
• Ability to perform the essential duties with or without accommodation.
• Strong written and verbal communication, listening, interpersonal, and teamwork skills.
• Ability to integrate feedback professionally, prioritize work, drive results with an emphasis on quality, adapt to change, and operate independently.
• Ability and desire to work in a high-pressure, data-driven, highly regulated environment.
• Ability to use a mobile device, tablet, or computer and type for at least 50% of a typical workday.
• Ability to grasp with both hands, pinch with thumb and forefinger, turn with the hand or arm, and reach above shoulder height.
• Ability to use a telephone through a headset and comply with applicable personal protective equipment requirements.
• Ability to stand or sit for long periods; some lifting of more than 25 pounds may be necessary.
• Ability to perform repetitive actions using laboratory tools and use near vision to view samples at close range.
• Willingness and ability to work with chemicals and potentially hazardous materials, including human tissue, blood, and other body-fluid samples.

Nice To Haves

• Proven track record of managing schedules.
• Professional working knowledge of laboratory information management systems.
• Demonstrated ability to write and update procedures.
• Knowledge of GDP, CAP, CLIA, and New York requirements.
• Experience in a high-volume clinical pathology laboratory operation.
• Understanding of medical terminology, laboratory terminology, and medical billing.

Responsibilities

• Manage daily pre-analytical laboratory operations and ensure work is performed and documented according to established procedures and corporate goals.
• Perform laboratory bench work 20–30% of the time, such as sample receipt, order entry, specimen preparation, sample collection, and other directed activities.
• Assess and follow health and safety procedures, perform risk assessments, and understand, train, and enforce safety regulations.
• Maintain knowledge of HIPAA regulations.
• Meet with direct reports at least monthly and provide coaching, constructive feedback, and career-development discussions.
• Prepare and deliver quarterly and year-end feedback, annual performance reviews, and timely performance feedback; foster a positive team environment.
• Evaluate proposed process improvements and recommend changes based on operational, quality, and efficiency impacts.
• Coordinate staff training with dedicated trainers and establish, review, and implement training plans and checklists.
• Coordinate and monitor laboratory workflow, staff productivity, workload, schedules, and quality measures; identify opportunities for efficiency and quality improvement.
• Participate in developing, refining, and implementing departmental documents and procedures.
• Troubleshoot sample, system, and process issues raised by staff, customers, and others.
• Collaborate with IT, Engineering, Lab Operations, Quality, Customer Service, and other teams to resolve ongoing issues and improve process efficiency and resource utilization.
• Support corporate or customer-experience projects through ideas, business requirements, end-user feedback, troubleshooting, testing, or task execution as assigned.
• Represent Accessioning on cross-functional teams as assigned.
• Participate in interviewing, selecting, hiring, and onboarding staff.
• Coach, mentor, discipline, and train department personnel; conduct one-on-ones and partner with staff on personal development plans.
• Communicate goals clearly, motivate employees, support morale and engagement, and communicate regularly with management, stakeholders, and staff to support change management and anticipate issues.
• Participate in or assist with preparation for internal and external audits and inspections.
• Review and maintain personnel files and department records in compliance with the Quality Management System and applicable regulatory requirements.
• Support and comply with company Quality Management System policies and procedures.
• Maintain regular and reliable attendance and uphold company values of accountability, innovation, integrity, quality, and teamwork.
• Model inclusive behaviors and support an environment of open communication.

Benefits

• Potential eligibility for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED