Supervisor, Practice Management

Cardinal Health•Clovis, CA

5d•$75,600 - $107,900•Onsite

About The Position

The Supervisor, Practice Management supports the daily operations of a multi-modality imaging center by supervising staff, coordinating patient flow, ensuring compliance with organizational policies, and promoting an exceptional patient experience. The Practice Supervisor works closely with leadership to achieve operational, quality, and service goals while maintaining efficient workflows and supporting staff development.

Requirements

Minimum 3 years of healthcare, clinic, or imaging center supervisory experience preferred.
Demonstrated leadership and team development skills.
Strong organizational, communication, and problem-solving abilities.
Experience in patient scheduling, workflow management, and customer service.
Associate's degree required; bachelor’s degree in healthcare administration, Business, or related field preferred.
Supervises front-line staff and daily departmental activities.
Provides guidance, coaching, and performance feedback to employees.
Ensures adherence to established policies and procedures.
Resolves routine operational and personnel issues.
Collaborates with management to meet departmental goals.
Supports continuous improvement initiatives and quality standards.
Escalates complex operational, financial, or personnel matters to leadership as appropriate.

Nice To Haves

Oncology and/or radiology experience highly desirable.

Responsibilities

Oversee day-to-day clinic operations and workflow.
Assist with patient scheduling and ensure efficient patient throughput.
Monitor staffing coverage and coordinate daily assignments.
Identify and address operational issues to maintain productivity and service standards.
Supervise front office, clinical, and support staff.
Assist with onboarding, training, and mentoring employees.
Monitor attendance, timekeeping, and scheduling.
Provide coaching and support performance improvement initiatives.
Foster a positive, team-oriented work environment.
Promote exceptional customer service and patient satisfaction.
Assist in resolving patient concerns and service issues.
Monitor wait times and workflow efficiency.
Support implementation of patient-centered process improvements.
Ensure compliance with HIPAA, OSHA, CMS, ACR, and organizational policies.
Support accreditation and regulatory requirements.
Monitor quality metrics and safety initiatives.
Assist with policy implementation and staff education.
Support revenue cycle functions, including scheduling, authorizations, and billing workflows.
Monitor operational performance metrics.
Assist leadership in controlling expenses and improving efficiency.
Ensure accurate documentation and reporting.
Maintain positive working relationships with physicians and referring offices.
Facilitate communication between providers and staff.
Support outreach and service excellence initiatives.