Supervisor Pharmacy Technician

Martin’s Point Health Care • Brunswick, ME

6d

About The Position

The Pharmacy Technician Supervisor coordinates and oversees daily Workflow and Pharmacy Operations. This position also has responsibility for direct supervision and leadership of the technician staff. Key Outcomes: Responsible for promoting and supporting the culture and values of the organization. Responsible for building and maintaining trust between pharmacy staff and pharmacy management and organizational leadership. Develops and maintains the daily schedule for the technician staff. Supervises the technician staff and coordinates and oversees the day-to-day operations of that staff in the pharmacy. Assesses the workflow on a regular basis and assures the smooth completion of the daily workload. Facilitates this goal by working directly with both the Pharmacist and Technician staff daily. Works to help define new policies and procedures. Monitors accuracy according to established quality standards. Participates in problem solving and process improvement projects within the pharmacy. Monitors and addresses all time off requests for all direct reports. Works with manager to coordinate scheduling of pharmacists’ time off to assure overall adequate staffing. Serves a key role in training of the pharmacy technician staff and development of written standards and materials for training through a documented departmental training program. Provides ongoing feedback, coaching and recognition to pharmacy technician staff. Oversees call center staff and monitors calls to ensure meeting guidelines and NCQA standards. (Mail Order Pharmacy only) Performs all the duties of a pharmacy technician as needed as outlined in the job description for a Pharmacy Technician. Develops, implements, and routinely updates departmental operating policies and procedures for the pharmacy. Ensures the pharmacy staff is appropriately trained in updated policies and procedures. Provides input and participates in quality initiatives or process improvements for the Pharmacy. Works with other pharmacy managers to identify & coordinate best practices among the pharmacies. Supports Pharmacy Inventory initiatives and supports both the operating and capital budgets for the pharmacy as requested under the direction of the Pharmacy Manager.

Requirements

• Associate degree or combination of relevant education and experience
• Strong computer and pharmacy systems background required.
• Excellent demonstrated customer service skills required.
• Excellent communication and interpersonal skills required.
• Demonstrated ability to communicate effectively orally and in writing.
• Demonstrated multitasking ability and problem-solving skills.
• Demonstrated effectiveness as a team leader.
• Process improvement skills and acumen.
• Required to have an active Maine Pharmacy Technician license prior to Martin's Point employment.

Nice To Haves

• 3 years of leadership or supervisory experience preferred.
• Direct technician experience and training in large volume pharmacy setting preferred.
• Certified Pharmacy Technician (CPhT) preferred.

Responsibilities

• Develops and maintains the daily schedule for the technician staff.
• Supervises the technician staff and coordinates and oversees the day-to-day operations of that staff in the pharmacy.
• Assesses the workflow on a regular basis and assures the smooth completion of the daily workload.
• Works to help define new policies and procedures.
• Monitors accuracy according to established quality standards.
• Participates in problem solving and process improvement projects within the pharmacy.
• Monitors and addresses all time off requests for all direct reports.
• Works with manager to coordinate scheduling of pharmacists’ time off to assure overall adequate staffing.
• Serves a key role in training of the pharmacy technician staff and development of written standards and materials for training through a documented departmental training program.
• Provides ongoing feedback, coaching and recognition to pharmacy technician staff.
• Oversees call center staff and monitors calls to ensure meeting guidelines and NCQA standards. (Mail Order Pharmacy only)
• Performs all the duties of a pharmacy technician as needed as outlined in the job description for a Pharmacy Technician.
• Develops, implements, and routinely updates departmental operating policies and procedures for the pharmacy.
• Ensures the pharmacy staff is appropriately trained in updated policies and procedures.
• Provides input and participates in quality initiatives or process improvements for the Pharmacy.
• Works with other pharmacy managers to identify & coordinate best practices among the pharmacies.
• Supports Pharmacy Inventory initiatives and supports both the operating and capital budgets for the pharmacy as requested under the direction of the Pharmacy Manager.

Benefits

• Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.
• certified as a "Great Place to Work" since 2015.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree