Supervisor, Pharmacy Technician Operations, Specialty Pharmacy

Sutter Health•Oakland, CA

16h•Onsite

About The Position

This position effectively supervises and coordinates the overall management of activities of the pharmacy technicians/Medication Management Navigators. This includes scheduling, training, coaching and counseling, and performance evaluations, ensuring a smooth and efficient flow of work in the pharmacy patient assistance operation and various satellite clinics within the assigned territory. The role involves developing and implementing policies and procedures to ensure continuity of services provided by the pharmacy technicians/Medication Management Navigators.

Requirements

Graduate of an accredited pharmacy technician program OR Met Board of Pharmacy requirements to obtain registration
PHRMTECHR-Registered Pharmacy Technician
PHARMC-Certified Pharmacy Technician
5 years of recent relevant Experience
Knowledge of medical terminology, pharmaceutical generic and trade names, pharmaceutical calculations, and laws and regulations relating to the practice of Pharmacy.
Knowledge of basic dosing information.
Basic arithmetic and algebra.
Computer literate in the Microsoft Windows environment with a moderate level of competency with Word, Excel, PowerPoint, and Outlook.
Requires a basic working knowledge of legal requirements and accreditation standards, including National Association of Boards of Pharmacy (NABP), The Joint Commission (TJC), Title XXII, United States Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), Food and Drug Administration (FDA), and United States Pharmacopeia (USP).

Responsibilities

Ensures a smooth, efficient flow of work.
Organizes workflow and establishes priorities.
Maintains schedules for pharmacy technicians/Medication Management Navigator, including requests for time off and sick coverage.
Provides liaison between pharmacy technicians/Medication Management Navigator, pharmacies, and supported clinics.
Effectively coordinates team building.
Completes performance evaluations in a timely and efficient manner.
Effectively communicates and applies pharmacy, hospital, and departmental policies.
Effectively monitors timesheets and overtime usage.
Effectively utilizes positive reinforcement, coaching, counseling, and disciplinary actions.
Conducts monthly pharmacy technician/Medication Management Navigator meetings for the positive exchange of information and/or potential problems.
Interviews and hires staff.
Coordinates activities to support a system for sharing staff, thereby increasing productivity.
Coordinating and integrating interdepartmental and intradepartmental services.
Continuously assesses and improves the performance of care and services provided.
Serves as a resource to the team, providing direction for issue/problem resolution and responding timely to escalated issues.
Develops and implements standard work, processes, and workflows to ensure effective and efficient operations while soliciting feedback from staff.
Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved recommendations.
Implements and enforces adherence to department, entity, operating unit, and/or system standards, policies, and TJC standards, and applicable laws and regulations.
Ensures maintenance of appropriate records and the level of supplies.
Promotes efficient, effective communication between departments to improve and standardize workflows.
Collaborates with others to coordinate services, streamline workflow, standardize procedures, and/or drive positive outcomes.
Identifies areas of non-compliance or vulnerability, developing, recommending, and implementing corrective action plans to address or minimize risk.