Supervisor, Pension Implementation Team

BLDG SVC 32 B-J • New York, NY

4d

About The Position

Under the supervision of the Sr. Technical Manager, Retirement Services, the Supervisor, Pension Implementation Team is responsible for overseeing the implementation of new and enhanced technology solutions supporting Retirement Services. This role supervises the Pension System Analysts and Jr. Pension Implementation Analysts, ensuring successful delivery of system implementations, data conversions, testing, and post-implementation support. The Supervisor, Pension Implementation Team will combine technical expertise, project management, and team leadership to ensure high-quality execution of customer service-based implementation initiatives, while maintaining alignment with business requirements and operational goals.

Requirements

• 5+ years of supervisory experience in customer service-based systems implementation and/or project management, preferably in the field of benefits administration
• Knowledge of pension calculations and validation of data elements preferred
• High level of proficiency in Microsoft Office programs including Word and Excel
• Strong project management skills
• Strong analytical, problem solving and decision-making skills
• Excellent business writing skills
• Strong leadership and communication skills
• Ability to effectively operate in a fast-paced work environment
• Ability to multi-task and prioritize work, and work effectively under tight deadlines
• Ability to work both independently and as a team player
• Extremely detail oriented
• Strong verbal and written English skills required.
• Strong

Nice To Haves

• Experience with Vitech products, QlikView, Power BI, and Dynamics preferred
• Spanish skills preferred.

Responsibilities

• Supervise, mentor, and train the Pension Implementation Analysts and Jr. Pension Implementation Analysts
• Oversee implementation of new and upgraded technology solutions, including pension administration systems, customer service-based applications such as web portals and CRM applications
• Oversee development of functional business requirements for pension plan implementations and system enhancements
• Review and validate data conversion requirements and test plans for implementation of pension plans and/or plan mergers
• Direct all pension related system testing efforts including UAT and quality assurance
• Oversee creation of user manuals and documentation for administrative and system processes
• Assign and prioritize work across team members to ensure timely delivery
• Manage timelines, risks, and dependencies across multiple initiatives
• Lead training efforts for ongoing pension administration teams
• Communicate project status, risks, and outcomes to leadership
• Support transition of implementations to the ongoing administration team
• Special projects, as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager