Supervisor, Patient Care

AnewHealth•OH - Remote, OH

1d•Remote

About The Position

The Supervisor of Patient Care is responsible for developing people and processes to provide an unparalleled experience for our patients through their monthly routine order and STAT/SS order processes. The responsibility includes managing the technician workforce and supporting the leads that serve the Existing Patients / Patient Care Center of Excellence. This role is imperative to our ability to improve our patients’ health and giving them peace of mind.

Requirements

High school diploma/GED required.
Certified Pharmacy Technician
At least 1 year of prior team lead experience, preferably in a closed-door pharmacy/remote environment.
Detailed knowledge of all steps required to process ExactCare patients through our existing patient workflows
Demonstrated ability to mobilize resources, overtime and other departments to overcome staffing deficits and to ultimately achieve on-time workflows in key process areas
Demonstrated track record at improving performance through performance management including corrective action, deep appreciation for coaching and performance management
Leader Standard Work, development and adherence
Demonstrated ability to identify and drive through implementation process and behavior changes that improve quality and efficiency of area(s) of direct responsibility.
Continuous improvement focus and project management experience

Responsibilities

Build and manage a team of technicians to effectively execute the existing patient workflows to “green” on a very consistent basis, proactively identify issues with workflow and resolve prior to delay
Monitor workflow of all process steps to ensure exceptional timeliness and quality of all steps
Coordinate activity between technicians and pharmacists to ensure successful action and effectiveness in shipping complete profiles on time to all patients and sending critical STAT/SS medications
Collaborative, win/win relationships with all teams and COE’s within ExactCare
Ensure patient experience through existing patients contributes to a high level of patient retention and satisfaction
Design and help drive the development of new tools and technologies to improve change in therapy management, STAT prioritization, profile prep and billing
Builds morale and engagement through the team, setting in place routines that enhance engagement, morale and performance.
Support lead technicians through performance management and development of their direct reports to help build team capabilities
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.