Supervisor, Patient Care Coordinator- Evernorth

Cigna Healthcare • Pittsburgh, PA

1d

About The Position

As the Supervisor of Patient Care Coordinators, you will guide a dedicated team that supports patients throughout their specialty therapy journey. You will oversee daily workflows, foster a culture of collaboration and service, and ensure high‑quality, patient‑centered communication. Your leadership will help strengthen operational performance, enhance the care experience, and support continuous improvement across the department. Responsibilities Supervise daily operations by assigning tasks, supporting staff, monitoring workflow outcomes, and reporting key updates to leadership. Maintain expertise across functional areas including onboarding, insurance verification, patient care coordination, patient advocacy, and support services. Develop work schedules, implement departmental guidelines, lead staff meetings, and communicate updates on internal processes and contracts. Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce. Evaluate employee performance, provide coaching, conduct performance reviews, and recommend corrective actions when necessary. Ensure productivity standards, regulatory requirements, and accreditation expectations are consistently achieved. Serve as a resource for staff, supporting problem resolution and addressing questions related to intake workflows. Model organizational competencies and behaviors in all leadership activities. Perform other duties as assigned to support patient care and operational efficiency.

Requirements

• High school diploma or GED.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities and support team performance in a fast‑paced environment.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• One year of leadership experience in a healthcare or professional environment.
• Proficiency with Microsoft Office and related systems.
• Strong decision‑making, time‑management, and conflict‑resolution skills.
• Knowledge of medical terminology.

Responsibilities

• Supervise daily operations by assigning tasks, supporting staff, monitoring workflow outcomes, and reporting key updates to leadership.
• Maintain expertise across functional areas including onboarding, insurance verification, patient care coordination, patient advocacy, and support services.
• Develop work schedules, implement departmental guidelines, lead staff meetings, and communicate updates on internal processes and contracts.
• Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
• Evaluate employee performance, provide coaching, conduct performance reviews, and recommend corrective actions when necessary.
• Ensure productivity standards, regulatory requirements, and accreditation expectations are consistently achieved.
• Serve as a resource for staff, supporting problem resolution and addressing questions related to intake workflows.
• Model organizational competencies and behaviors in all leadership activities.
• Perform other duties as assigned to support patient care and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees