Onboarding Coordinator, Specialty - Evernorth

Cigna Healthcare • Oakdale, PA

21h

About The Position

Join our Specialty Pharmacy team and play a vital role in supporting patients and healthcare providers. In this position, you will help coordinate medication deliveries, maintain accurate records, and ensure exceptional service—all under the supervision of a licensed pharmacist. Responsibilities Support specialty pharmacy operations, including onboarding new patients and coordinating medication deliveries. Maintain and update patient profiles, complete assessments, and document all activities accurately. Communicate with patients, caregivers, and medical staff via inbound and outbound calls to ensure timely service. Provide accurate copay information and process payments in compliance with standards. Ensure all required information for accreditation and pharmacist review is obtained and documented. Meet or exceed quality and productivity standards while delivering excellent customer service. Act as a liaison between pharmacy, operations, and healthcare professionals to resolve issues promptly. Perform additional tasks as assigned to support pharmacy operations and patient care.

Requirements

• High School diploma or GED.
• Strong customer service and communication skills.
• Ability to manage time efficiently and work independently or as part of a team.
• Proficiency in Microsoft Suite and ability to maintain confidentiality of patient information.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Pharmacy technician certification.
• Previous experience in specialty healthcare or pharmacy operations.
• Familiarity with patient onboarding and medication delivery processes.

Responsibilities

• Support specialty pharmacy operations, including onboarding new patients and coordinating medication deliveries.
• Maintain and update patient profiles, complete assessments, and document all activities accurately.
• Communicate with patients, caregivers, and medical staff via inbound and outbound calls to ensure timely service.
• Provide accurate copay information and process payments in compliance with standards.
• Ensure all required information for accreditation and pharmacist review is obtained and documented.
• Meet or exceed quality and productivity standards while delivering excellent customer service.
• Act as a liaison between pharmacy, operations, and healthcare professionals to resolve issues promptly.
• Perform additional tasks as assigned to support pharmacy operations and patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees