Onboarding Coordinator, Specialty - Evernorth

The Cigna Group • Oakdale, PA

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About The Position

Join our Specialty Pharmacy team and play a vital role in supporting patients and healthcare providers. In this position, you will help coordinate medication deliveries, maintain accurate records, and ensure exceptional service—all under the supervision of a licensed pharmacist.

Requirements

• High School diploma or GED.
• Strong customer service and communication skills.
• Ability to manage time efficiently and work independently or as part of a team.
• Proficiency in Microsoft Suite and ability to maintain confidentiality of patient information.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Pharmacy technician certification.
• Previous experience in specialty healthcare or pharmacy operations.
• Familiarity with patient onboarding and medication delivery processes.

Responsibilities

• Support specialty pharmacy operations, including onboarding new patients and coordinating medication deliveries.
• Maintain and update patient profiles, complete assessments, and document all activities accurately.
• Communicate with patients, caregivers, and medical staff via inbound and outbound calls to ensure timely service.
• Provide accurate copay information and process payments in compliance with standards.
• Ensure all required information for accreditation and pharmacist review is obtained and documented.
• Meet or exceed quality and productivity standards while delivering excellent customer service.
• Act as a liaison between pharmacy, operations, and healthcare professionals to resolve issues promptly.
• Perform additional tasks as assigned to support pharmacy operations and patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED