Patient Care Coordinator- Evernorth

Cigna Healthcare • Pittsburgh, PA

1d

About The Position

As a Patient Care Coordinator, you will support patients throughout their specialty therapy journey by coordinating refill activities, communicating with caregivers and healthcare providers, and ensuring timely, accurate delivery of medications. You will help create a supportive, service‑oriented experience while contributing to reliable pharmacy operations.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Pharmacy technician certification.
• Prior specialty healthcare experience.
• Strong communication, organization, and customer service skills.
• Ability to manage time effectively and work both independently and collaboratively.

Responsibilities

• Communicate with patients, caregivers, and medical staff to coordinate medication deliveries and follow‑up needs.
• Make outbound and receive inbound calls, documenting all interactions accurately.
• Support pharmacy operations by evaluating product usage, documenting inventory, completing verbal assessments, and setting up medication orders under pharmacist supervision.
• Update patient profiles, complete assessments, and assist with refill setup while maintaining accurate records.
• Meet or exceed call productivity and quality metrics.
• Provide exceptional customer service and maintain a professional, positive image.
• Serve as an information conduit between pharmacy operations and patients, caregivers, or medical professionals.
• Maintain compliance with organizational behaviors and competencies.
• Perform additional tasks as assigned to support patient care and operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees