Supervisor, Patient Access

Trinity Health

1d • $24 - $33 • Onsite

About The Position

This role involves supervising various functional areas within the hospital, including outpatient registration, emergency room registration, admissions, bed assignment, and financial counseling. The supervisor will monitor patient tracking systems, registration reports, and financial clearance activities to ensure adherence to key performance standards and medical necessity requirements. This position also involves coordinating problem resolution, addressing patient inquiries about payment requirements, providing operational guidance to the team, and supporting other departmental divisions as needed.

Requirements

• High school graduate a must
• Two (2) to three (3) years of experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

• Bachelors or AAS degree is a plus.

Responsibilities

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by the registrars.
• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Benefits

• Pay is based on experience, skills, and education.
• Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.
• The pay range may also vary within the stated range based on location.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED