Supervisor, Patient Access
About The Position
We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven organization that combines advanced technology with exceptional service to create better outcomes for patients and healthcare partners. As a Patient Access Supervisor, you will lead a team of Patient Access professionals responsible for ensuring patients receive fast, accurate, and compassionate access to care. This is more than a leadership role. It's an opportunity to shape the patient experience, support frontline healthcare teams, and drive revenue cycle performance through coaching, quality oversight, and operational excellence.
Requirements
- Demonstrated leadership experience with a passion for coaching and developing frontline teams
- Strong customer service, communication, and interpersonal skills
- Ability to lead effectively in a fast-paced healthcare environment with competing priorities
- Experience managing quality, productivity, and operational performance metrics
- Knowledge of patient access operations including registration, insurance verification, and eligibility processes
- Strong problem-solving and conflict-resolution skills
- Bachelor's degree (or equivalent combination of education and experience)
- Minimum of 3 years of relevant experience, including at least 1 year in a leadership or management role
Responsibilities
- Lead and support a team of Patient Access associates, providing ongoing coaching, guidance, and performance feedback
- Ensure the accuracy and completeness of patient registrations, insurance eligibility verification, and benefits validation
- Deliver exceptional customer service by helping resolve patient concerns and escalations with professionalism and empathy
- Partner with clinical and administrative teams to maintain strong working relationships and support efficient patient flow
- Train and develop staff on workflows, policies, procedures, system enhancements, and regulatory requirements
- Monitor quality assurance metrics and ensure compliance with HIPAA, Joint Commission, and organizational standards
- Support employee performance evaluations and talent development initiatives by providing meaningful feedback and coaching
- Promote the effective use of technology, systems, and operational tools to improve efficiency and service delivery
- Identify opportunities to improve processes, quality outcomes, and the overall patient experience
Benefits
- annual bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
