Supervisor, Patient Access (Onsite)
About The Position
Adventist Health Hanford is seeking a Supervisor, Patient Access for a full-time position with 8-hour day shifts. We are looking for a qualified and dedicated individual who is able to work onsite at our Hanford, CA location. This role oversees all functions within patient access, providing technical leadership while performing escalated or complex duties. The supervisor monitors department efficiencies, assumes responsibility for meeting departmental goals, and implements plans for improvement when needed. They maintain policies and procedures, and supervise and direct the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment.
Requirements
- Bachelor’s Degree or equivalent combination of education/related experience: Required
Nice To Haves
- Five years' patient access experience: Preferred
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred
Responsibilities
- Supervises employees in patient access services and oversees all day-to-day activities and processes.
- Strategically aligns staff to support workload while meeting budget requirements.
- Exercises independent judgment in recruiting, training, coaching, supervising and responsibly directing assigned staff.
- Supervises insurance and verification authorization staff, including pre-registration activities.
- Ensures all patient data is accurate and that all systems work efficiently.
- Monitors trends in volume, errors, cancellations and other appointment-driven reporting.
- Plans and develops new systematic approaches to maximize upfront collections and improve/maintain accuracy in registrations.
- Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions.
- Participates in the development of employees.
- Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks.
- Identifies associates and team priorities based on business direction and adjusts when needed.
- Leads by example and shares knowledge and experiences with associates and team.
- Models a respectful work environment, creates accountability and recognizes accomplishments.
- Provides timely feedback to encourage success and connects opportunities for associates’ development.
- Identifies top talent to achieve the desired results.
- Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
