Supervisor, Patient Access (On-Site), Full Time

University of Miami•Miami, FL

6d•Onsite

About The Position

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition. Ensures that staff members adhere to all established policies and procedures. Assists with planning, organizing, and scheduling to accommodate daily expected volumes. Communicates any patient flow issues to appropriate managing staff. Verifies patient demographic and insurance information, and edits information, as necessary. Explains consent for treatment, financial liability, and HIPPA to patients. Initiates performance management processes to address on-going performance issues. Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds. Identifies and recommends process changes that will improve overall performance and efficiency of the registration process. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials Maintains harmonious and collaborative working relationship with all healthcare team members. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 4 years of relevant experience required
Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate
Training & Development: Providing employee training and motivation to enhance skills.
Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Nice To Haves

Refer to department description for applicable certification requirements

Responsibilities

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
Ensures that staff members adhere to all established policies and procedures.
Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
Communicates any patient flow issues to appropriate managing staff.
Verifies patient demographic and insurance information, and edits information, as necessary.
Explains consent for treatment, financial liability, and HIPPA to patients.
Initiates performance management processes to address on-going performance issues.
Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co-pay, and previous balance collections, registration processing time, and denials
Maintains harmonious and collaborative working relationship with all healthcare team members.
Adheres to University and unit-level policies and procedures and safeguards University assets.