Supervisor Patient Access
About The Position
This role assists the Manager, Director, and AVP in meeting performance goals and standards for Patient Access Departments. The Supervisor will assist the Manager in training registrars, provide guidance and feedback on employee performance through rounding, auditing, and screening registration work and computer reports. The position also involves registering and pre-registering patients as needed, assisting with appropriate staffing, and completing performance appraisals. Additionally, the Supervisor will ensure accurate time recording, maintain employee records (attendance, counseling, disciplinary actions), and document attendance for mandatory and employee development classes. This role represents Patient Access and Patient Financial Services on operational issues, manages daily cash and valuables functions with audits, produces reports, and interacts with other departments impacted by Patient Access processes. The Supervisor promotes a positive hospital image by adhering to Atrium Core Values.
Requirements
- Background in patient access and health insurance is required.
- Excellent communication skills and attention to detail are essential.
- Must also demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status.
- Employee must be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance.
- Employee must also be knowledgeable of the differing applications of these regulations in each facility development, ability in interpersonal communications and sensitivity to teammate needs.
Nice To Haves
- Experience in healthcare billing, follow-up, and certification is preferred.
- 1-3 years of supervisory experience is preferred.
Responsibilities
- Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
- Assist Manager in training of all registrars in all areas of patient access.
- Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
- Registers and pre-registers patients as necessary to support the team.
- Assist Manager with the appropriate staffing of Patient Access areas.
- Assist Manager with completion of performance appraisals prior to due date.
- Reviews and assures that employee time is recorded accurately per Advocate policy.
- Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
- Assures that all employees attend appropriate mandatory classes annually.
- Documents attendance on all mandatory and employee development classes attended, and dates of each.
- Represents Patient Access and Patient Financial Services at designated facility on operational issues.
- Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
- Produces various reports and feedback to manager.
- Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
- Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
