Supervisor, Patient Access & Pre-Access

Ensemble Health Partners•Charleston, SC

14h

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Requirements

Oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.
Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards.
Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes.
Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency.
Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Responsibilities

Oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals.
Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards.
Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes.
Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency.
Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.