Supervisor Patient Access, Financial Counseling

R1 RCM•St. George, UT

3d•$57,974 - $89,348•Onsite

About The Position

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is publicly traded organization with employees throughout the US and international locations. The Financial Counselor Supervisor will work and be responsible for supervision of Financial Counseling Team for multiple client locations. The position requires extensive knowledge of financial counseling, insurance, patient estimates, local and state financial assistance programs. This role will be responsible for identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly, and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. In this role, the successful candidate must display a strong sense of patient care and attention to detail. Must be able to travel to other locations to oversee the process.

Requirements

Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
Expert knowledge in Billing Processes
Excellent written and verbal communication skills
Ability to work well independently and in teams
Good project management skills
Ability to prioritize, multi-task and work in a fast-paced, high-volume environment
Demonstrates strong leadership qualities and good decision-making abilities
Positive attitude
Must meet performance standards

Nice To Haves

3+ years of Revenue cycle experience
Previous experience as a financial counselor
Medical terminology
Knowledge of Medicaid, Disability and other assistance programs

Responsibilities

Serve as information resource for team members
Ensure the staffing needs are met at all locations and develop alternate staffing patterns
Review and process timecards in timely manner
Develop and coach team members
Measure and monitor metrics related to AR performance with emphasis on aging categories
Participate in weekly operations meetings to drive performance excellence.
Troubleshoot and resolve issues with client concerns with sense of urgency
Establish working relationships with on and offshore counterparts
Train and educate team members on new process changes
Fill in production gaps when needed
Other duties as assigned