Supervisor Patient Access Emergency Department Full Time
About The Position
Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling. Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards. Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements. Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints. Resolves patient questions regarding payment requirements/charges referred by the registrars. Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.
Requirements
- High school diploma or equivalent.
- Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
- Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.
Nice To Haves
- Associate degree
- Patient accounting experience
Responsibilities
- Supervise each functional area of the hospital including all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
- Monitor the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
- Monitor all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
- Coordinate investigation & appropriate resolution of problems from patient/family or staff complaints.
- Resolve patient questions regarding payment requirements/charges referred by the registrars.
- Provide operational guidance & support to assigned team.
- Disseminate policy/procedure updates.
- Support coverage of other departmental divisions as required.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
