Supervisor - Patient Access - Bilingual

Legacy Community Health•Houston, TX

4d•Onsite

About The Position

Are you ready to make a meaningful impact in the world of community healthcare? As a Patient Access Supervisor at Legacy Community Health, you will be at the heart of our mission to provide exceptional care to those who need it most. We are inviting you to become a part of our dedicated team where your passion for helping others can truly shine. Role Highlights: Lead and mentor our contact center and front office team members, empowering them to excel in appointment scheduling and best practices. Work Environment Benefits: Experience a supportive and collaborative team atmosphere that values your input and encourages work-life balance. Impact and Growth Opportunities: Play a crucial role in patient communication and engagement through our patient portal and appointment reminder system. Team Collaboration: Act as the vital bridge between Legacy business partners, ensuring seamless appointment scheduling. Mission-Driven Focus: Be part of a mission that aims to enhance healthcare access and outcomes for our community.

Requirements

High school graduate required.
1-2 years minimum customer service experience, preferably in healthcare.
Solid verbal and written communication skills required.
Proficiency in Excel, PowerPoint, and Visio.
Ability to manage multiple deadlines and prioritize.

Nice To Haves

Some college
Spanish/English proficiency

Responsibilities

Onboard and train new employees at the Contact Center, nurturing their growth and success.
Assist in crafting effective training material and conducting competency checks.
Record and report essential data to business partners, ensuring transparency and accountability.
Optimize and evaluate outcomes from our vendor partnerships.
Embrace and integrate technology solutions to enhance our services.
Perform other duties as assigned, contributing to our team's overall success.