Supervisor, Parking - Seasonal - Part Time

Alterra • The Blue Mountains, ON

12d • Onsite

About The Position

The Supervisor of Resort Experience will be responsible for supervising the day-to-day operation of the Resort Experience Team and will report to the Assistant Manager of Resort Experience. The incumbent will oversee Parking Attendants working in parking lots, Village routes, guest flow, capacity, and service locations and will work in these locations as required.

Requirements

• Possess the knowledge and ability to set clear service expectations for staff.
• Self-motivated and energetic
• Strong communication skills
• Team oriented with a friendly, cheerful, positive, professional and animated demeanor
• Enjoy working outdoors

Nice To Haves

• Current Blue Mountain guest service experience and knowledge of guest service operations an asset

Responsibilities

• Supervise, motivate, coach and recognize performance amongst the team
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of service, safety and guest experience.
• Leverage and involve other departments as necessary.
• Develop SOPs and other training documents.
• Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Develop and possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
• Accountable for daily maintenance equipment, supplies and amenities for department areas.
• Support Security and Guest Services to ensure a comfortable and safe guest experience on-resort. This includes observing resort capacity, anticipating guest needs, and supporting a flow management plan.
• Maintain a standards system related to service quality levels and safety to frequently provide consistent feedback in accordance with the direction of the Assistant Manager, Resort Experience.
• With Security, support resort employees in de-escalating situations of conflict.
• Facilitate departmental training programs by upgrading and standardizing policies, Standard Operating Procedures (SOPs), and training processes.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.
• Free direct to lift access to over 14 iconic ski resorts across Canada and the US.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed