Supervisor, Park Operations

SeaWorld•Philadelphia, PA

3d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! As the Full Time Aquatics Supervisor you will provide coverage as the department, including duty supervisor shifts, overseeing operation of all park attractions by providing active leadership to ensure safety, service and quality for both guests and ambassadors. Enthusiastically represents Sesame Place by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.

Requirements

At least 18 years of age
Unrestricted availability, including weekends and holidays with a minimum of 5 days per week.
Valid LGI certification through red cross
Able to complete provided CPR/AED training/certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Able to operate and maneuver in/around tight spaces
Able to use heavy equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Stand, walk, and/or sit for prolonged periods of time
Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Excellent written and verbal communication skills
Working knowledge of all Microsoft Office applications
Skilled in organization and planning
Able to lift or move 75lbs
Possession of a valid state driver's license preferred

Nice To Haves

Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Time Management — Managing one's own time and the time of others.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Responsibilities

Ensure a safe environment for all Ambassadors and Guests.
Lead the development of all Water Safety Ambassadors through comprehensive training, consistent feedback, and ongoing coaching.
Enforce compliance with all applicable state and federal regulations, park policies, and departmental procedures.
Assist Manger with ambassador and leadership scheduling
Guarantee that Ambassadors receive scheduled breaks and meal periods in accordance with company policy and labor laws.
Uphold the highest standards of cleanliness throughout the park; conduct regular quality inspections and follow up on areas of improvement.
Maintain inventory and stock/replace area supplies and equipment as needed.
Respond to emergencies following established park protocols, providing support to Ambassadors as needed.
Deliver outstanding guest service by promptly addressing guest needs, expectations, and concerns.
Communicate effectively with peers across the department and with other park departments to ensure seamless operations.
Monitor, track, and record data for completion of daily and weekly operational reports.
Provide status updates to leadership on ongoing projects and completed assignments.
Offer support to other locations within the park as operationally required
Other duties as assigned.