Supervisor, Orthotics

AdaptHealth, LLC•Waterbury, CT

35d

About The Position

Position Summary: Essential Functions and Job Responsibilities: Helps manage all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily. Aids in overseeing the day-to-day operations of the Orthotic team, including, but not limited to the following: creating and monitoring a labor budget, payroll, scheduling, training/cross-training, hosting in-services/meetings, staging equipment, ensuring you have working vehicles, facility/risk management, loading and unloading vehicles, populating KPIs such as the DHL and DPR, handling incomplete stops or paperwork issues. Ensuring that employees are treating our patients, new and existing, to the highest level of customer service possible. May help in overseeing and monitoring dispatch route maximization, clearing the route and following and/or improving the overall process. Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs Ensures staff are competent in provide patient care and services, troubleshooting, risk management, and ergonomics, completing new hire and annual competency assessments. Assist with implementation of quality improvement programs (process) to meet company policies. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. Ability to observe and evaluate treatment effect and recommend changes to physician if necessary Serve as a liaison between administration, patients, physicians, and other healthcare providers Ensure effective maintenance of records pertinent to personnel and operation of the department Prepare reports regarding Orthotics services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget Ensure compliance with accreditation standards and requirements; enforcing adherence to requirements; advising leadership and Compliance on needed actions Develop and maintain working knowledge of current HME products and services offered by the company Complete assigned compliance training and other educational programs as required Assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards Perform other related duties as assigned. Management/Supervision: May be responsible or expected to assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback Assists in accomplishing staff results by communicating expectations; planning, monitoring, and appraising job results; coaching counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards Help establish annual goals and objectives for the department based on the organization's strategic goals Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations Competency, Skills, and Abilities: Knowledge of orthotic services, product, and industry Excellent relationship building skills and personality Excellent verbal and written communication skills Excellent presentation skills Excellent customer service skills Ability to work independently and with a team Strong analytical and problem-solving skills with attention to detail Ability to prioritize and manage multiple projects Proficient computer skills and knowledge of Microsoft Office

Requirements

High School Diploma or Equivalent; Associate or bachelor's degree in business or health care related field preferred
Two (2) years Healthcare experience preferably in orthotics or HME is required
Experience with liaison, discharge planning or referral coordinator experience is preferred
Valid and unrestricted driver's license in the state of residence
Must be able to list 30 pounds as needed, bend, stoop, stretch, stand, and sit for extended periods
Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use
Work environment may be stressful at times, as overall office activities and work levels fluctuate
Subject to long periods of sitting and exposure to computer screen
May be exposed to angry or irate customers, patients, or referral sources
Ability to utilize a personal computer and other office equipment
Physical and mental ability to properly treat confidential information
Mental alertness and the ability to properly treat confidential information
Requires travel throughout the service area and use of personal vehicles
Knowledge of orthotic services, product, and industry
Excellent relationship building skills and personality
Excellent verbal and written communication skills
Excellent presentation skills
Excellent customer service skills
Ability to work independently and with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Proficient computer skills and knowledge of Microsoft Office

Nice To Haves

Associate or bachelor's degree in business or health care related field preferred
Experience with liaison, discharge planning or referral coordinator experience is preferred

Responsibilities

Helps manage all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
Aids in overseeing the day-to-day operations of the Orthotic team, including, but not limited to the following: creating and monitoring a labor budget, payroll, scheduling, training/cross-training, hosting in-services/meetings, staging equipment, ensuring you have working vehicles, facility/risk management, loading and unloading vehicles, populating KPIs such as the DHL and DPR, handling incomplete stops or paperwork issues.
Ensuring that employees are treating our patients, new and existing, to the highest level of customer service possible.
May help in overseeing and monitoring dispatch route maximization, clearing the route and following and/or improving the overall process.
Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs
Ensures staff are competent in provide patient care and services, troubleshooting, risk management, and ergonomics, completing new hire and annual competency assessments.
Assist with implementation of quality improvement programs (process) to meet company policies.
Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
Ability to observe and evaluate treatment effect and recommend changes to physician if necessary
Serve as a liaison between administration, patients, physicians, and other healthcare providers
Ensure effective maintenance of records pertinent to personnel and operation of the department
Prepare reports regarding Orthotics services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget
Ensure compliance with accreditation standards and requirements; enforcing adherence to requirements; advising leadership and Compliance on needed actions
Develop and maintain working knowledge of current HME products and services offered by the company
Complete assigned compliance training and other educational programs as required
Assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Perform other related duties as assigned.
May be responsible or expected to assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
Assists in accomplishing staff results by communicating expectations; planning, monitoring, and appraising job results; coaching counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Help establish annual goals and objectives for the department based on the organization's strategic goals
Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations