Supervisor Order Operations

Lucid Motors•Amsterdam, NH

About The Position

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. We are currently seeking a Supervisor Order Operations to support the European Order Operations team based in Amsterdam, The Netherlands. The Order Operations Team is responsible for the entire order to cash transaction process and is the main contact for all Retail and Corporate Sales teams for support on all order to cash-related matters. The core responsibility of this role is to oversee the daily operational performance of the Order Operations team, ensuring consistent execution of processes, timely management of inquiries and escalations, and effective coordination across all order to cash activities. The Supervisor’s primary role is to execute together with the team the daily activities within the order-to-cash process. Furthermore, the Supervisor is accountable for identifying operational inefficiencies, driving process improvements, and enabling increased automation to support accurate order placement, tracking, and on time deliveries, while ensuring internal stakeholders receive a reliable and seamless operational experience. The role also oversees adherence to revenue recognition processes, monitors delivery milestones, and ensures accurate and timely reporting for internal visibility. The role requires strong cross-functional coordination with Sales, Delivery, Logistics, IT, Service, Production Control, Finance, Tax, and Accounting teams to ensure alignment throughout the end-to-end order-to-cash and order-to-delivery lifecycle. Through structured oversight and continuous improvement, the Supervisor ensures a reliable, transparent, and high-quality operational experience for internal and external stakeholders.

Requirements

Handson, proactive self-starter who thrives in a high growth, fast paced environment, with the ability to navigate ambiguity and create structure.
Demonstrated experience leading teams within order management, operations, or supply chain environment.
Deep understanding of end-to-end order-to-delivery and order-to-cash processes, including data accuracy requirements and system alignment dependencies.
Strong analytical capability, a curious and detail‑oriented mindset, exceptional organizational skills, and the ability to manage multiple priorities in a fast‑paced environment.
Customer centric mindset with a strong passion for delivering an exceptional customer experience, supported by a clear understanding of how operational performance and efficiencies directly influence that experience.
Effective cross-functional collaborator capable of driving operational improvements and supporting major initiatives.
4-5 years of experience in order management, operations, or supply chain, including at least 1–2 years in a supervisory or team lead capacity.
Excellent communication skills in English; additional European languages (e.g., German, French, Norwegian) are considered as a plus.
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint); experience with Salesforce and/or SAP preferred

Nice To Haves

additional European languages (e.g., German, French, Norwegian)

Responsibilities

Supervise the daily activities and performance of the Order Operations Specialists, ensuring adherence to operational standards, timelines and consistent application of processes, policies, and best practices across the team.
Serve as the primary escalation point for complex issues related to orders, VIN matching, pricing, configuration, invoicing, payments, refunds, and delivery readiness, ensuring all matters are addressed with appropriate urgency and accuracy.
Ensure alignment on order status, delivery timelines, and customer impacting issues while safeguarding the accuracy of the orderbook and supporting revenue recognition processes in collaboration with Finance and Accounting teams.
Ensure full delivery readiness by verifying vehicle availability, VIN-to-Order matching accuracy, and completion of all required vehicle readiness checks, while proactively resolving any blockers and coordinating closely with Delivery, Service and Logistics to support timely and accurate order fulfillment.
Develop, monitor, evaluate and own clear and performance driven KPI’s.
Maintain accurate, comprehensive, and up-to-date operational reports and dashboards, ensuring clear visibility into order-to-delivery activities for internal stakeholders.
Identify operational inefficiencies, lead continuous improvement initiatives, and support the development and deployment of scalable, automated, and standardized processes.
Support with UAT for system changes and updates within the Order Operations E2E process
Support the development and maintenance of training materials, standard operating procedures, and knowledge sharing resources.
Provide structured coaching, performance feedback, and professional development support while fostering a disciplined culture of accountability, operational excellence, and continuous improvement. Which drives retainment and professional growth.
Provide operational support to business partners for ad-hoc initiatives.

Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

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