Order Management Supervisor

Sulzer • Santa Ana, CA

4d

About The Position

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Basic Function: As Supervisor for Order Intake Team, you are responsible for overseeing the order intake process, ensuring timely and accurate processing of customer orders. This role requires excellent leadership, communication, and problem-solving skills, along with a strong understanding of order management systems and processes

Requirements

• Bachelor’s degree in administration or related field
• 2+ years Direct supervision experience.
• Excellent oral and written communication skills
• Ability to use technology and analysis tools (Excel, Outlook, web, databases)
• Highly self-motivated.
• Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
• Outstanding business etiquette skills.

Nice To Haves

• Customer Service experience preferred.
• Experience with ERP/MFG environment preferred.

Responsibilities

• Team Management: Lead, mentor, and motivate the order intake team, ensuring optimal performance, productivity, and morale. This includes providing training and resolving issues or conflicts within the team.
• Order Processing Oversight: Supervise the daily operations of the order intake process, ensuring that orders are entered accurately, efficiently, and in line with the company standard.
• Quality Control: Ensure that all orders are processed correctly, reviewing discrepancies and implementing solutions to minimize errors.
• Customer Communications: Act as a liaison between customers and internal teams, handling escalations and ensuring customer satisfaction throughout the order processes.
• Report & Analytics: Monitor team performance metrics and KPI’s, preparing regular reports for upper management. This includes tracking orders volume, processing time, and error rates. (QDIP/Waterfall)
• Continuous Improvement: Identify opportunities to streamline processes, reduce bottlenecks, and improve team performance through process changes or technology upgrades and training.
• Cross-Department Collaborations: Work closely with sales, inventory, and shipping teams to ensure that orders are accurately fulfilled, and any issues are resolved swiftly.

Benefits

• 401K plan with up to a 6% company match.
• 12 Paid Holidays.
• Paid Time Off
• Comprehensive benefits program including medical, dental, vision, life, short- and long-term disability.
• Health savings account with employer matching
• 4 weeks of paid parental leave
• Motivating wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees