Reimbursement Order Management Supervisor

Cochlear•Lone Tree, CO

10d•$70,000 - $80,000•Hybrid

About The Position

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have a background in people management within a Reimbursement environment, this is a fantastic opportunity to join the Reimbursement Operations team at the global leader in implantable hearing devices! In this role, you will be based in our Americas head office based in Lone Tree, CO. This role is hybrid, requiring you to be in the office 2 days per week minimum, with 3 days per week working from home. In this role, you will be able to directly impact the customer experience for thousands of cochlear implant recipients across North America by supervising staff and overseeing the processing of reimbursement orders. To be successful in this role, you will be expected to coach, teach, mentor, and professionally develop a team of 10+ personnel as they obtain the necessary documentation and insurance approvals to process orders through the insurance services model. The leader in this role is expected to provide our customers with world-class service by demonstrating a high degree of knowledge, integrity, and empathy when addressing customer inquiries and escalations. You'll have the opportunity to make a significant contribution to Cochlear's successful history of innovation by applying your knowledge and experience of reimbursement data entry and order processing, leading by example, accountability of yourself and your entire team, strategic thought, and follow-through. You'll know you've been successful in this role when your team has exceeded Cochlear's lofty reimbursement goals while demonstrating the highest standards regarding ethics, teamwork, work-ethic and professionalism.

Requirements

Bachelor's Degree or Equivalent Work Experience
2‐4 Years of Experience
1‐2+ years of leadership and/or coaching experience
Extensive knowledge of government insurance and commercial insurance

Responsibilities

Provide guidance to team members when questions or concerns arise and being a subject matter expert on insurance related situations
Evaluate and adjust team member work and region assignments based on team member's knowledge, skill set and business need
Hold team members accountable for assigned tasks by monitoring and appraising performance, providing feedback timely and engaging in disciplinary action when applicable
Identify areas for improvement and training needs within the team and communicating this information to fellow leadership and Talent Development as necessary.
Responsible for providing feedback to cross-functional business partners when necessary