Supervisor Order Management

Advanced Drainage Systems • Hilliard, OH

2d

About The Position

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Summary:
The Supervisor, Order Management is responsible for leading and mentoring teams in the Order Management group to ensure accurate, on-time order execution and exceptional customer experience. This leader balances workloads across pods / regions, drives accountability through metric and structured performance reviews, and collaborates cross functionally to meet business objectives. The Supervisor sets the example, fosters a positive, inclusive culture, and continuously improves processes, systems, and skills to meet or exceed performance standards.

Requirements

• Demonstrated people leadership, coaching, and development skills, including remote/distributed
• Strong critical thinking and problem-solving skills with the ability to adapt to changing priorities, analyze complex situations, identify root causes, and develop effective solutions.
• Strong communication, collaboration, listening, and conflict resolution skills; able to influence across the
• Project/performance management and organizational skills; data-driven decision
• Proficiency with order management and CRM systems (Oracle, Esker, Salesforce; C3, Maverick dashboards).
• Intermediate computer skills (MS Office) and data analysis
• Flexibility to work beyond 40 hours per week when business needs are
• Up to 10% travel as required for business
• 2+ years managing others in a customer /order management

Nice To Haves

• Bachelor’s degree preferred; Associate’s degree and/or equivalent experience
• Demonstrated aptitude and desire to lead people and improve

Responsibilities

• Supervise, coach, and prioritize daily work of CSRs; ensure the right work is done at the right
• Balance team capacity and workload across pods/regions; communicate frequently within function to align staffing with demand.
• Drive accountability through timely feedback, published standards, and performance reviews; address performance gaps as needed.
• Hire, onboard, train, and mentor team members; build diversity in talent development and a strong bench of future leaders.
• Ensure consistent adherence to standard operating procedures (SOPs) and business rules; share best practices across teams.
• Identify and implement process improvements to increase productivity, order accuracy, and reduce turnaround time.
• Collaborate with cross-functional leaders to make informed trade-offs and meet service-level
• Monitor assigned queue health and manage customer
• Plan workloads, allocate tasks, set goals, and track progress for direct reports; maintain engagement and positive team culture.
• Participate in hiring decisions, disciplinary actions, and, when required, termination in alignment with company policies.
• Perform special projects and other duties as

Benefits

• Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy, an employee assistance program (EAP), and voluntary accident, critical illness, and hospital indemnification programs.
• Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning, paid parental leave, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability, basic life insurance, accidental death and dismemberment (AD&D), adoption financial reimbursement, tuition reimbursement, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
• 100% paid by ADS.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees