Order Management Specialist

Amorim Cork Composites•Trevor, WI

23h•Onsite

About The Position

We are seeking a detail-oriented and analytical Order Management Specialist to join our Sales Support & Operations team. In this role, you will be responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process. This role requires strong communication skills, a deep understanding of materials and manufacturing processes, and the ability to collaborate effectively across teams.

Requirements

Strong analytical skills with a focus on detail and accuracy.
Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.
Skilled in persuasive communication and effective collaboration.
Understanding of manufacturing processes and material properties.
Detail-oriented with a commitment to data accuracy.
Ability to manage multiple priorities and meet deadlines.
Higher Education in Engineering/Management or equivalent to 3 years in similar roles.
Communication
Planning and Organization
Influence
Knowledge Work Tools
Improvement Ideas
Daily Kaizen
Cross-Training Matrix
5S Methodology
PDCA Plan of Action
Corticeira Amorim Code of ethics and conduct
Vision, Mission , Values and Principles of ACC
Lean Production Tools
Specific Manuals and Procedures of the role
General Knowledge of the Norms FSC, PEFC, ISO 9001, 14001, 50001 e ISO 5001 SST in Work Equipment (DL50/2005)
Acting in emergency scenarios
English
IT in user´s point of view
Environment and Energy: comply with the policy defined to the workstation.

Responsibilities

Review and analyze POs for accuracy, material compatibility, and alignment with company standards.
Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.
Accurately enter orders into our ERP system and maintain compliance with quality standards.
Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.
Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements.
Communicate with customers regarding changes to schedules, ensuring urgency and tact.