Supervisor Operations

Marriott•Poughkeepsie, NY

5h•Onsite

About The Position

This position involves overseeing daily operations, including managing guest check-ins and check-outs, handling guest requests and problems, and assisting with employee training and development. The role requires ensuring adherence to company standards, policies, and procedures, while also maintaining a positive and professional work environment. The supervisor will act as a role model for employees and a point of contact for guest services and operational efficiency.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating room keys.
Sell rooms/accommodations to guests without reservations based on availability.
Ensure rates match market codes and document any exceptions.
Ensure checks from outlets are scanned and charged to rooms.
Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.