Supervisor, Operations-Ex

Churchill Downs Incorporated•Oak Grove, KY

35d•Onsite

About The Position

The Operations Supervisor is responsible for the successful day-to-day operation of the Gaming and Beverage departments by ensuring maximum guest service. Verifies and maintains consistency in compliance with state laws, regulations, and the company's internal policies and procedures.

Requirements

Works on the floor 90% of the time with a “hands-on” mentality for guest service.
Ability to maintain high levels of confidentiality and integrity.
Maintaining a professional working relationship among all personnel.
Excellent oral and written communication skills.
Leads by example relative to exemplary customer service, both internal and external.
Available to work when needed, including weekends, holidays, and nights.
Scheduling, PTO, timekeeping, and record keeping for all Team Members.
Role model code of ethics: Respect, Commitment, and Guest Service.
Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Self-motivated with attention to detail
Knowledge of state gaming laws and regulations.
Able to obtain and maintain a valid Kentucky gaming/racing license

Responsibilities

Assisting with supervising the gaming and beverage operations.
Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
Ensure the safety and security of team members and guests.
Maintaining interpersonal working relationships among all personnel and support departments.
Creative problem-solving and resolution management.
Adherence to state gaming regulations.
Willingness to assume overall responsibility relative to the performance of the department, work flexible hours, and handle high-pressure deadlines.
Development of staff, interviews, hiring, and evaluations.
Responsible for the training of all team members to ensure consistency of service at the highest level at all times.
Ensuring accuracy of all menus and updating POS as required.
Responsible for maintaining budgeted labor and staffing levels.
Assist in overseeing ordering and inventory levels.
Must be knowledgeable of all health department standards.
Other duties as assigned.