Supervisor Operations- Overnight (5PM-1AM)

Connection•Remote,

13d•$67,000 - $85,520•Onsite

About The Position

The Supervisor of Operations leads overnight operations in a fast-paced, high-volume environment. The Supervisor is responsible for real-time oversight, decision-making, and coordination of concurrent operational activities, ensuring teams remain aligned to schedule, quality standards, and customer expectations. The Operations Supervisor serves as the primary escalation and command point during overnight execution, enabling rapid issue resolution, effective resource allocation, and consistent delivery outcomes. As assigned, manages and optimizes resources by monitoring performance and providing feedback.

Requirements

Proven ability to work in high-volume, time-sensitive environments
Strong decision-making skills with ability to respond quickly under pressure
Excellent communication and coordination skills across distributed teams
Experience supporting technology deployments, field services, or infrastructure programs
Familiarity with escalation management and incident response frameworks
Experience working with remote teams, vendors, or field technicians
Ability to work overnight shifts on a consistent basis
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Oversees multiple concurrent workstreams in a fast-paced, high-volume environment
Maintains real-time awareness of operational status, risks, and dependencies
Ensures execution stays aligned to defined schedules and service expectations
Acts as the primary escalation point during overnight operations
Resolves complex issues involving internal teams, partners, and field resources
Makes timely decisions that balance schedule, quality, and risk
Manages and adjusts resource allocation across concurrent activities
Prioritizes work dynamically to prevent bottlenecks and delays
Ensures teams remain focused on the highest-impact activities
Validates completion of required deliverables before work is closed out
Enforces adherence to operational playbooks and documentation standards
Conducts shift-level quality checks and ensure clean handoffs
Communicates clearly with internal teams and stakeholders
Ensures issues impacting delivery are addressed quickly and effectively
Helps maintain a consistent, reliable service experience
Leads response efforts for operational disruptions, escalations, or incidents
Assesses risk in real time and determine appropriate course of action
Maintains control of the operation under pressure and changing conditions