Supervisor Operations FC Miramar

Fanatics Commerce•Miramar, FL

1d•Onsite

About The Position

The Fulfillment & Manufacturing Supervisor leads and develops large hourly teams within our Miramar, Florida Fulfillment & Manufacturing facility, ensuring operational excellence across shipping, receiving, and order processing. This role combines hands-on floor leadership with data-driven process improvement to optimize workflows, forecast staffing needs, and sustain high performance through peak demand periods and beyond. The Fulfillment & Manufacturing Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Partner with senior leadership and cross-functional teams to develop and implement process improvements, policies, and procedures that drive efficiency and scalability across the fulfillment and manufacturing operation. Collaborate with HR, workforce planning, and operational teams to forecast staffing needs, coordinate hiring, and ensure seamless onboarding of new team members during peak and non-peak periods. Communicate effectively across all levels of the organization, influencing peers and leaders through clear verbal, written, and presentation-based engagement in standups, meetings, and training sessions. People Leadership: Lead, coach, and inspire a team of up to 300 hourly Athletes, applying performance management practices to reward, develop, and retain top talent while resolving personnel matters in partnership with senior leadership. Maintain a strong, visible presence on the warehouse floor, fostering a culture of accountability, recognition, and continuous development that empowers every team member to perform at their best. Actively participate in interviewing, hiring, and onboarding to ensure the team is staffed with the right talent to meet operational demands and uphold Fanatics' standards. Fan & Customer Impact (Obsessed with Fans) Oversee shipping, receiving, and order processing activities to ensure accurate, timely fulfillment that directly supports a seamless and high-quality fan experience. Review, prioritize, and organize daily operational activities to maintain high standards of productivity, reliability, and order accuracy that fans and partners depend on. Maintain rigorous compliance with safety programs, guidelines, and required training to protect employees and uphold the operational integrity that underpins every fan-facing outcome. Drive operational excellence during peak demand periods to ensure the fulfillment and manufacturing facility meets fan expectations at scale, without compromise on quality or accuracy. Innovation & Problem Solving (Limitless Entrepreneurial Spirit) Monitor and analyze operational data to identify trends, surface root causes, and execute targeted solutions that improve throughput, reduce errors, and enhance overall performance. Apply Lean, Six Sigma, or other process improvement methodologies to continuously evaluate and optimize workflows across the fulfillment and manufacturing operation. Leverage warehouse management systems and digital tools to identify inefficiencies and implement scalable improvements that raise the operational baseline. Bring a proactive, solutions-oriented mindset to emerging challenges, using data and cross-functional input to develop and test new approaches before issues escalate. Ownership & Execution (Determined & Relentless Mindset) Prepare accurate operational and HR-related reports, manage administrative tasks, and ensure disciplined use of systems to support informed decision-making at all levels. Maintain flexibility to work extended hours, weekends, and holidays during peak periods, modeling the commitment and resilience expected of the broader team. Hold self and team accountable to daily, weekly, and seasonal performance targets, consistently executing against operational plans with precision and urgency. Sustain a safe, compliant, and high-performing warehouse environment by enforcing standards, addressing gaps in real time, and reinforcing a culture where safety and quality are never negotiated. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement

Requirements

Demonstrated experience managing large hourly teams (25+ employees) in high-volume environments such as manufacturing, fulfillment/distribution, or call centers.
Strong background in coaching, performance management, and employee development, with a track record of building and sustaining high-performing teams.
Proven ability to analyze operational data, identify trends, and implement process improvements that drive measurable results in productivity, accuracy, and efficiency.
Proficiency with Microsoft Office applications and hands-on experience with warehouse management systems in a fast-paced operational environment.
Excellent written and verbal communication skills, with the ability to influence peers and leaders at all levels and present confidently in diverse settings including standups, meetings, and training sessions.
Physical ability to stand and walk for extended periods in a warehouse environment, with schedule flexibility to support extended hours, weekends, and holidays during peak periods.
Bachelor's degree or equivalent professional experience.

Nice To Haves

Experience with Lean, Six Sigma, or other continuous improvement methodologies is strongly preferred.

Responsibilities

Lead, coach, and inspire a team of up to 300 hourly Athletes, applying performance management practices to reward, develop, and retain top talent while resolving personnel matters in partnership with senior leadership.
Maintain a strong, visible presence on the warehouse floor, fostering a culture of accountability, recognition, and continuous development that empowers every team member to perform at their best.
Actively participate in interviewing, hiring, and onboarding to ensure the team is staffed with the right talent to meet operational demands and uphold Fanatics' standards.
Oversee shipping, receiving, and order processing activities to ensure accurate, timely fulfillment that directly supports a seamless and high-quality fan experience.
Review, prioritize, and organize daily operational activities to maintain high standards of productivity, reliability, and order accuracy that fans and partners depend on.
Maintain rigorous compliance with safety programs, guidelines, and required training to protect employees and uphold the operational integrity that underpins every fan-facing outcome.
Drive operational excellence during peak demand periods to ensure the fulfillment and manufacturing facility meets fan expectations at scale, without compromise on quality or accuracy.
Monitor and analyze operational data to identify trends, surface root causes, and execute targeted solutions that improve throughput, reduce errors, and enhance overall performance.
Apply Lean, Six Sigma, or other process improvement methodologies to continuously evaluate and optimize workflows across the fulfillment and manufacturing operation.
Leverage warehouse management systems and digital tools to identify inefficiencies and implement scalable improvements that raise the operational baseline.
Bring a proactive, solutions-oriented mindset to emerging challenges, using data and cross-functional input to develop and test new approaches before issues escalate.
Prepare accurate operational and HR-related reports, manage administrative tasks, and ensure disciplined use of systems to support informed decision-making at all levels.
Maintain flexibility to work extended hours, weekends, and holidays during peak periods, modeling the commitment and resilience expected of the broader team.
Hold self and team accountable to daily, weekly, and seasonal performance targets, consistently executing against operational plans with precision and urgency.
Sustain a safe, compliant, and high-performing warehouse environment by enforcing standards, addressing gaps in real time, and reinforcing a culture where safety and quality are never negotiated.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.