Supervisor Operations

BCD

9d • $56,000 - $70,000 • Remote

About The Position

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. The schedule for this role can be 9a to 6p CT or 10a to 7p CT. Flexibility in scheduling is a core requirement of the role.

Requirements

• Extensive experience in the corporate travel management industry
• Relevant supervising experience
• Advanced skills on GDS Sabre
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills in English

Responsibilities

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed