Supervisor, Operations 1

Public Consulting Group•US NC Remote, NC

3d•$56,300 - $75,000•Remote

About The Position

The Operations Supervisor oversees Site Visit Reviewers and supports daily screening operations by coaching staff, monitoring productivity and record-review workflows, coordinating documentation, scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding. The role partners closely with Lead Scheduling, Quality Assurance, Training, and Onsite leadership to resolve technical or scheduling issues, communicate findings, document provider interactions, maintain operational trackers and spreadsheets, ensure staff deliverables are completed, and escalate concerns to the Operations Manager as needed. The supervisor also mentors direct reports and assist the project QA/training team as needed.

Requirements

Excellent communication, interpersonal and client-facing skills.
Ability to work independently and on a team.
Ability to organize and plan work efficiently within set time limits.
Ability to understand and interpret federal and state laws and regulations.
Ability to analyze and manage significant amounts data and produce written reports.
Ability to effectively communicate project status, issues and information to the client.
Ability to manage a team and effectively coordinate project tasks across multiple counties.
Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
3+ years of relevant work experience in the fields of vocational rehabilitation, disability services, employment services, workforce development, human services, or public policy.
Direct supervisory or management experience preferred.

Responsibilities

Plans, organizes, and directs the activities of assigned staff and distribute workflow accordingly.
Coordinates project activities with the project team, management and the client.
Provides federal policy, procedure, and regulation consultation.
Participates in weekly status updates and monthly status reports with clients and project team.
Manages and tracks project budget and invoicing.
Ensures that assigned staff reach and maintain productivity and quality assurance goals.
Participates in all OMS staff trainings.
Conducts staff performance evaluations.
Analyzes financial reports and data sets for compliance with state and federal standards.
Coordinates and completes special projects as assigned.