Supervisor, Operations

Roadrunner•Grand Prairie, TX

15h•$60,000 - $65,000•Onsite

About The Position

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution—balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions. Success in this role means running a clean, compliant, and high-performing dock, delivering reliable service outcomes, and contributing directly to terminal profitability and network efficiency.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
Demonstrated ability to supervise, train, and evaluate team members
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
Forklift certification (or ability to obtain)
Solid analytical and mathematical skills with the ability to interpret operational and financial data
Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
Effective written and verbal communication skills with the ability to engage across all levels of the organization
Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
Strong problem-solving capability in situations with limited standardization

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations preferred

Responsibilities

Execute dock and terminal operations with precision: Oversee daily dock operations including load planning, freight handling, and linehaul coordination. Ensure freight is processed accurately with proper routing, documentation, and data entry. Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling. Step into operational roles—including forklift operations—when needed to maintain continuity.
Optimize service center performance and cost control: Monitor daily operating costs and identify opportunities to improve efficiency and margin performance. Support budget attainment through effective labor utilization, contractor coordination, and workflow management. Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Drive safety, compliance, and risk management: Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards. Support contractor compliance including equipment standards, qualification requirements, and operational procedures. Enforce freight security protocols and ensure adherence to company and regulatory policies.
Lead and develop frontline teams: Supervise, coach, and direct service center personnel with clear expectations and accountability. Provide real-time feedback, performance management, and development support. Foster a culture of ownership, teamwork, and operational excellence through visible leadership.
Coordinate across network stakeholders: Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement. Communicate effectively with corporate teams, customers, and external partners. Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions.