Supervisor - Operations Training

Wesco•Lewisville, TX

4h•Remote

About The Position

As the Supervisor – Operations Training, you will lead a standardized, outcomes-driven training program focused on improving operational performance through effective execution. You will supervise Facility Trainers and ensure associates are trained, certified, and recertified to SOPs across receiving, picking, packing, shipping, wire cutting, light assembly, and 5S practices. You will establish and manage cross-training metrics to build workforce flexibility and skill depth across functions. You will partner with operations leadership to improve productivity, quality, service, and safety. You will ensure audit and safety compliance, support process development and continuous improvement, and provide data-driven insights to strengthen performance management. Important: While this position is listed in Alsip, Lewisville, and Avondale, AZ, it may be filled from any location within the United States. This flexibility supports the COE tactical mission and the management of U.S. Facility Trainers.

Requirements

Associate’s degree (U.S.)/College Diploma (Canada) - Business or related field required
3 years of warehouse/distribution operations experience
2 years of training/facilitation or frontline leadership
Strong knowledge of Work Management System/Warehouse Control System, Radio Frequency workflows, and standard DC processes (receiving → shipping)
Experience developing SOPs, training materials, and certification programs
Proficiency with Microsoft 365 (Excel, PowerPoint, Teams); data-driven decision-making
Excellent communication, coaching, and change management skills

Nice To Haves

Bachelor’s degree preferred
Prior supervisory experience of trainers or frontline employees preferred
Working knowledge of OSHA safety requirements; safety inspection experience preferred
Lean/5S/continuous improvement exposure (Green Belt) preferred
Ability to work across shifts and support peak periods preferred
Bilingual (English/Spanish) preferred
LMS experience preferred
Ability to travel 25% - 50%

Responsibilities

Lead and oversee all training, certification, and re‑certification activities for warehouse associates
Deliver training directly (1:1 and group) and supervise Facility Trainers in daily training execution
Maintain and enforce compliance with all SOPs; ensure training documentation and records are accurate and current
Coordinate training needs with daily/weekly operational plans to support service requirements
Monitor workflow, throughput, quality, and error rates; initiate corrective actions as needed
Establish and track performance standards for key warehouse functions (pick, pack, ship, assembly, returns, equipment, housekeeping)
Conduct safety inspections, maintain OSHA‑compliant documentation, and support safety incident follow‑up
Support audit readiness and ensure SOP and training alignment with audit and regulatory requirements
Identify process bottlenecks and collaborate with leadership on timely resolutions and continuous improvement
Partner with Quality Management Rep or Quality leader to develop, update, and document warehouse processes and work instructions
Use data and KPIs to evaluate training effectiveness and operational performance, report insights to leadership
Maintain positive employee relations and provide coaching, feedback, and skill development for direct reports
Ensure accurate time, attendance, and performance documentation for Facility Trainers and training participants
Participate in Gemba walks and other lean/CI activities to reinforce operational standards
Drive process improvement by using training as a lever to enhance productivity, quality, service, and safety
Perform other duties as assigned to support operational excellence and workforce capability