Supervisor, Operations Support

Xylem•Indianapolis, IN

17d•Onsite

About The Position

The Operations Support Supervisor will be responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals. This role will also lead their respective shared services process team, collaborate strongly with all business partners to understand the impact of their respective process on all business units, follow and supervise the execution of documented processes and ensure that staff is trained adequately. The role ensures that performance is measured and reported appropriately, constantly improving performance in relation to performance metrics. It educates business partners and customers on the impacts between business processes and business activities, collaborates across business processes and business segments to ensure alignment of processes and establish best practices. The role also develops and coaches team members, documents development plans, and coaching sessions adequately, performs and audits necessary DOA, and assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience.

Requirements

Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Ability to develop and cultivate strategic relationships
Able to execute tasks with high levels of autonomy
Strong collaboration with other disciplines
Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills
Strong execution and organization skills
Strong understanding of general business concepts
Excellent communication skills
Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
Strong understanding of business reporting and delivering insights from those reports
Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like AI and Data Analytics)
Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Nice To Haves

Bachelor’s degree strongly preferred with demonstrated leadership experience or High school diploma plus 10 years of applicable work experience with at least 2 years of demonstrated leadership experience

Responsibilities

Create and maintain safe working environment and culture within the organization
Drives customer management, employee management, safety management, interpersonal relationship and leadership skills
Identify and raise awareness towards process gaps to enable efficiency & effectiveness
Ensure adherence to a set of quality standards and deliver the best possible customer experience
Challenge the status quo, analyze processes and take ownership of solution implementation
Models and enables developmental support of High Impact Behaviors for direct reports
Operational support management; autonomy to make decisions that impact divisional/department span of control
Approve expense report and performance evaluations
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)
Drive a culture of accountability, continuous improvement, and personal excellence
Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices
Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.