Supervisor, Operations Support Engineering

Vantor • Longmont, CO

28d • Onsite

About The Position

Vantor is seeking a Supervisor to lead the Operations Support Engineers, a mission-focused technical operations team supporting satellite ground systems, system health monitoring, anomaly response, and 24x7 operational readiness. This role will oversee day-to-day ground system operations while partnering closely with customers, vendors, service owners, product owners, engineering teams, and operations leadership to improve system performance, operator readiness, and mission outcomes. To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Requirements

• Must be a U.S. citizen with an active Secret security clearance.
• Bachelor’s degree in engineering or related field. Four additional years of experience may be substituted for a degree
• 2-3 years of experience in satellite ground systems and operations.
• Strong troubleshooting skills and technical acumen
• Ability to lead a 24x7 team in a collaborative environment
• Minimum of 1-2 years previous experience in management or as a project lead in a related technical or engineering field

Nice To Haves

• Manage and organize multiple projects and priorities.
• Experience in a Linux operating environment
• Experience with programming and scripting languages (e.g. Ruby, Python, Java)
• Experience with Amazon Web Services
• Familiarity with Kibana and Elasticsearch to perform calculations and data analysis
• Familiarity with GitHub
• Experience with build CI/CD systems like Jenkins, Travis, or Team Foundation Server (TFS)
• Strong ethical, cross-functional leadership abilities.
• High level of emotional intelligence and flexibility with diverse communication styles
• Strong ability to communicate at all levels of the organization and across departments.
• Strong problem-solving skills and ability to work with inquisitive, analytical, and problem-solving minds.

Responsibilities

• Lead, coach, and develop a technical operations team responsible for ground system monitoring, troubleshooting, anomaly resolution, and mission support.
• Manage team scheduling and staffing coverage for 24x7 operations, balancing mission needs, employee availability, workload, and coverage gaps.
• Oversee ground system telemetry trending, system health analysis, operational metrics, and reporting to support leadership awareness and engineering decision-making.
• Coordinate with operations leaders and technical teams to support major incident investigation, resolution, large-scale deployments, operational risk review, and lessons learned.
• Partner with service owners and product owners to establish KPIs, identify trends, and drive measurable improvements in operational performance.
• Advocate for operator needs, system improvements, and enhancement requests that improve team readiness, reduce recurring issues, and strengthen mission support.
• Support vendor relationships and investigations through recurring reviews, performance metrics, deliverables, and follow-up actions.
• Support the development and improvement of operational tools, automation, documentation, and cloud-based capabilities.
• Create and contribute to technical documentation, including operational procedures, proposals, design documentation, statements of work, and other support materials.
• Clearly and effectively communicate and coordinate with customers, external vendors, and internal stakeholders.

Benefits

• robust 401(k) with company match
• mental health resources
• student loan repayment assistance
• adoption reimbursement
• pet insurance
• incentive eligible with a target based on contribution, company performance, and/or individual results achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Manager