Supervisor Operations NE

Global Medical Response•Mesa, AZ

3d•Onsite

About The Position

More Information about this Job OPERATIONS SUPERVISOR $56K - $92K Salary IMMEDIATELY HIRING! OPERATIONS SUPERVISOR Full-Time Opportunity!! We invite you to join a team of highly skilled emergency medical experts and providers! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. JOB SUMMARY: The operations supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division. The primary responsibility of the operations supervisor is to direct and support field personnel to ensure cost-effective, professional delivery of service and care to customers/patients. This position is off the truck and works 24-hour shifts.

Requirements

EMS Field Experience
Past EMS supervisory experience
Field Training Officer experience or Instructor experience
High school diploma or equivalent (GED)
State Paramedic or EMT Certification
State Driver’s License
Driving record compliant with company policy
Pass Physical Agility Test
BLS, ACLS, CPR Card (American Heart Association only—AHA)

Responsibilities

Support quality field operations through daily contact, oversight, communication, and evaluation of field staff.
Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
Work with other members of the management and supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
Maintain appropriate staffing levels for field units, manage shift calendars, and cover open shifts with appropriate employee assignments.
Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve them in the best manner possible.
Prepare reports and manage projects as assigned by the Operations Manager and/or Administrative Supervisor.
Assure that all necessary payroll is properly completed and submitted in a timely manner.
Assist with and engage in the recruitment and training of new employees.
Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.
Comply with and enforce all applicable laws, policies, and procedures.
Perform other duties as assigned.