Supervisor, Operational Services Pediatrics - Atrius Health

UnitedHealth Group•Newton, MA

1d•$60,200 - $107,400

About The Position

Atrius Health, part of the Optum family of businesses, is a multi-specialty group practice serving adult and pediatric patients at 28 locations in eastern Massachusetts. The Supervisor, Operational Services Pediatrics supervises staff and daily operations for a small-to-mid-size clinical area, typically at a single site, under general management. The position establishes systems to support patient service, clinical flow, and organizational objectives, and assists with department budget development, monitoring, and management. This role has supervisory oversight of approximately 5–15 staff members and requires at least 80% of work time to be spent on supervision and management duties. It may be the highest-level supervisor available at a location and operates with a degree of autonomy in operational decision-making, with guidance and training provided. The supervisor oversees clinical support operations, staffing and coverage, service quality, patient flow, budgets, inventory, supplies, equipment, regulatory training, and workplace safety. The role works closely with physicians, nursing, team leads, Human Resources, Building Services, Purchasing, and other operational supervisors to implement Service Line and organizational initiatives and support effective patient care. Supervisory duties include hiring, orienting, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, reviewing personnel actions, and resolving complaints and problems. The position offers a salary range of $60,200 to $107,400 annually based on full-time employment. Benefits are subject to eligibility requirements. UnitedHealth Group describes its mission as helping people live healthier lives and making the health system work better, using technology and innovation to make care simpler, more affordable, and connected. The company states its commitment to an inclusive workplace and equal employment opportunity.

Requirements

Medical support-function knowledge in an ambulatory care setting, typically acquired through at least 3 years of medical practice experience.
At least 1 year as a functional lead or providing direction and training to lower-level staff, including some aspects of performance management.
Organizational, leadership, and teamwork skills.
Solid organizational and problem-resolution skills.
Ability to use electronic tools and applications relevant to the role, including phones, keyboards, computers, and computer applications.
Ability to perform job functions in compliance with applicable federal, state, local, and company policies and procedures.

Nice To Haves

American Heart Association Basic Life Support (BLS) certification if the job is in a patient-facing clinical capacity.

Responsibilities

Supervise daily clinical support operations and ensure access, service, and cost standards are met.
Promote a positive work environment and work with team leads to maintain adequate clinical and support coverage, including backup coverage.
Resolve service and departmental problems or recommend solutions, and escalate significant operational issues to the manager or Service Line.
Implement Service Line and organizational initiatives and develop appropriate processes with the manager to ensure effective implementation across the patient care model.
Build positive working relationships with physicians, nursing, and other Operational Services supervisors.
Monitor operational policies, procedures, and systems in accordance with established guidelines.
Provide backup supervisory support for other areas or locations within or across regions as needed.
Supervise the expense budget and report variances; provide input or data for Service Line budget development.
Serve as a point of contact for Service Lines regarding operations, service quality, patient satisfaction, and initiative implementation; provide operational suggestions and recommendations.
Develop team leads and staff through training and knowledge of Service Line processes, the patient care model, and performance excellence principles.
Collaborate with Human Resources on personnel policy development and communication to support consistent labor and employee relations.
Evaluate performance against standards for patient flow, responses to patient and staff inquiries, and issue resolution, making adjustments as needed.
Participate in inventory and procurement monitoring; work with Building Services and Purchasing to obtain supplies and equipment, and maintain clinical equipment when applicable.
Collaborate with the nurse manager on regulatory training and compliance, and coordinate workplace cleanliness, orderliness, and safety.
Interview, select, orient, train, assign, and direct staff; evaluate performance; reward and discipline employees; review subordinate personnel actions; and address complaints and resolve problems.
Perform other duties as assigned.