Supervisor, On-Road Operations
About The Position
The On-Road Operations Supervisor is responsible for providing front-line supervision and leadership to the on-road driver and support teams as it relates to the PACE program. The position will maintain customer and client satisfaction by ensuring that transportation and related services are delivered safely, timely, and consistently coordinated. This person will oversee the development of “on-road” route structures and provide training and development to the new and existing on-road staff; working with the drivers to improve service delivery through regular “check-rides” and adjusting operations work plans based on those results. This position will also work with the Dispatch Supervisor to review and act upon required documentation generated by subordinate staff, ensure all on-road staff shifts are properly scheduled and covered, and support the Transportation Manager to ensure that daily operating performance levels and safety standards are met.
Requirements
- Minimum of 2 years of experience in managing, supervising, and/or training.
- On-road work experience required.
- Experience developing on-road driver training programs and/or manuals.
- Experience with monitoring radio communications, surveillance equipment (i.e. video, GPS, etc.), radio call signs, noting areas of needed improvement, and coaching staff on techniques.
- Experience with customer service training.
- Class A or B (with P endorsement for multiple passengers) driver’s license required, with no points preferred.
- Bilingual capability required (English/Spanish).
Responsibilities
- Provide front-line supervision and leadership to on-road driver and support teams for the PACE program.
- Maintain customer and client satisfaction by ensuring safe, timely, and consistent delivery of transportation and related services.
- Oversee the development of "on-road" route structures.
- Provide training and development to new and existing on-road staff.
- Work with drivers to improve service delivery through regular "check-rides" and adjust operations work plans based on results.
- Work with the Dispatch Supervisor to review and act upon required documentation generated by subordinate staff.
- Ensure all on-road staff shifts are properly scheduled and covered.
- Support the Transportation Manager to ensure daily operating performance levels and safety standards are met.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
