Supervisor of Vendor Management

Attain Finance•London, KY

3d•$65,000 - $85,000•Hybrid

About The Position

The Supervisor of Vendor Management is responsible for managing and evaluating third-party vendor partners to ensure quality, compliant, and cost-effective delivery of collections and customer service. This role builds and maintains vendor performance frameworks, conducts operational audits, and uses data analysis to guide decision-making and drive continuous improvement. The Supervisor serves as the primary liaison between internal leadership and vendor partners, managing risk and maintaining strong working relationships across multi-site, multi-state operations. This position follows a hybrid work model based at our London, KY Office.

Requirements

Extensive experience in collections operations, customer service, or vendor management, ideally within consumer finance or lending.
Demonstrated success managing outsourced or third-party vendor relationships.
Strong understanding of collections compliance requirements and repossession processes.
Proficiency in Power BI and Microsoft Suite.
Proven ability to lead, coach, and develop team leaders and analysts.

Nice To Haves

Vendor Performance Management
Collections Operations
Risk Identification & Mitigation
Regulatory Compliance
Performance Reporting & Analytics
Contract & Relationship Management
Process Improvement
Team Development
Microsoft Suite
Power BI

Responsibilities

Manage and evaluate third-party vendor partners to ensure quality, cost-effective, and timely delivery of collections and customer service across a multi-state customer base.
Conduct operational audits and business reviews to assess vendor performance, identify risk, and implement corrective action.
Analyze vendor performance data and report findings and recommendations to leadership.
Build and maintain performance scorecards and reporting tools to track quality, efficiency, and service-level metrics.
Identify potential operational and compliance risks and implement mitigation strategies to protect service quality and regulatory standing.
Develop and mentor vendor-side team leaders and analysts to strengthen operational execution and accountability.
Partner with internal leadership to align vendor strategy with broader collections and customer service objectives.